Leasing Account Manager

Purpose:

The Sales Specialist is responsible for driving occupancy and revenue growth across a defined territory by securing leases for both new developments and existing luxury residential properties. This role demands a strong sales focus, with accountability for meeting and exceeding leasing targets while delivering a premium client experience. Reporting to the Director of Leasing, the Sales Specialist ensures that all leasing activities are conducted in alignment with company values, brand standards, and operational guidelines. The position requires maintaining a schedule that provides consistent coverage of the Leasing Office during business hours, as determined by the Director of Leasing.

Responsibilities:

• Meet or exceed the leasing targets and profile as set by management.

• Develop a thorough understanding and practical knowledge of the Lépine product, including the apartments, buildings, lifestyle, and the value proposition of leasing versus buying.

• Fully understand and adhere to the conditions, guidelines, policies, procedures, and values outlined in the Leasing Centre Manual and Property Management Manual, ensuring that all leasing activities comply with these standards.

• Collaborate with other Leasing Centre and Lépine staff to ensure a smooth and pleasant customer journey from the first contact to becoming a tenant.

• Attend shows and special events as required to promote leasing opportunities.

• Ensure information systems, such as Sales Force, are up-to-date with lead/prospect contact information and that all administration (both paper-based and online) is accurate, complete, and timely.

• Stay fully informed about current and emerging marketing and advertising activities, providing input based on experience and feedback from various campaigns.

• Stay aware of recent, current, and emerging developments, such as competitor projects, that may require adaptations to the customer message.

• Continuously improve Leasing Centre practices and processes to enhance efficiency, reduce errors, and improve both the customer and staff experience. Promote a culture of learning and collaboration within the team.

Requirements:

• Proven experience in leasing, real estate, or a related field.

• Strong understanding of property management and leasing principles.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Proficient in using information systems and software relevant to leasing activities (e.g., CRM systems like Sales Force, Hubspot).

Role Specific Requirements:

• Availability to work flexible hours, including evenings and weekends, as needed to ensure the Leasing Office is appropriately staffed.

• Willingness to attend industry events and shows to represent the company and generate leads.

• Strong organizational skills with attention to detail in managing documentation and client interactions.

We are an equal opportunity employer and welcome applicants from all backgrounds. We value diversity, inclusion, and a workplace where everyone can thrive. Discrimination of any kind is not tolerated, including on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other characteristic protected by law.

We are committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require any accommodations, please let us know so we can ensure you have equal access to all opportunities.

To support our recruitment process, we may use technology, including AI-based tools, to help review applications or summarize interview notes. However, all hiring decisions are made by our hiring team—not by automated systems.