Program Manager

● College/University undergraduate degree in Health, Computer Science, Engineering,

Business or related discipline from a recognized institution or equivalent experience.

● Professional certifications: Project Management Professional; Knowledge and

understanding of Project Management's Institute's Project Management Body of

Knowledge and/or Lean Six Sigma.

● Demonstrated project management software skills and experience e.g. MS Project, MS

Teams etc.

● Knowledge of Ontario's healthcare landscape including the Electronic Health Record,

EMR Systems (TELUS Health, WELL EMR, and Accuro), Provincial Digital Services,

Hospital Information Systems (Epic, Meditech and Cerner) and other Healthcare

Information Systems used throughout the province.

● Experience with health system business implementation and deployment projects.

● Proven track record working with multidisciplinary teams.

● Experience in liaising with customers/stakeholders where customer service was a key

focus to responding to queries, issues/risk management, etc.

● Relationship building, facilitation and influencing skills to successfully partner with

internal and external stakeholders.

● Ability to readily identify, assess and mitigate implementation and adoption issues.

● Knowledge of change management, business process integration, and/or

evaluation/quality improvement, preferably in the health sector.

● Experience operating in highly political environments and across various

organizational cultures.

● Working knowledge of privacy policies and legislative processes – Health Protection

and Promotion Act (HPPA), Freedom of Information and Protection of Privacy Act

(FIPPA) and Personal Health Information Protection Act (PHIPA) and associated Health

Information Custodian (HIC) requirements would be an asset.