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Get ready for something amazing! Imagine this: generous paid time off, including 12 paid holidays. And that’s just the start of the incredible perks you’ll enjoy at Vivent Health. There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer subsidized medical, dental, vision benefits, and gender-affirming care benefits. And that's not even scratching the surface. Our complete package also includes employer paid short and long-term disability, tuition reimbursement, certification, and licensure assistance, and so much more. We also offer benefits for part-time roles!
But here's the real deal. Your journey with Vivent Health isn't just a job. It's a chance to join an organization dedicated to fostering a workforce that reflects diverse backgrounds, perspectives, and experiences. This makes you a part of something bigger and enables you to have a meaningful impact in our communities and the lives of the amazing patients we serve.
Here are a few highlights of what working at Vivent Health may offer you:
Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute. Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness. Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more! Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes. YOUR CONTRIBUTION:
Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.
The
Senior Analyst, Clinical Applications
role is a crucial member of the Clinical Applications Team as a Senior Level Analyst. This role is responsible for assuring that mission-critical Health Informatics systems and applications are functioning properly and optimized across the Vivent Health Enterprise.
The incumbent is considered a subject matter expert that provides high-level technical and application support for an array of Health Informatics systems and applications including an enterprise Electronic Health Record, Dental Imaging/PACS system, Care Management (Prevention and Social Services) Information System, Voice Recognition, Patient Reminder System, and associated HL-7 interfaces and systems integration points.
The incumbent works collegially with other members of the Clinical Applications team, the Health Services Optimization Team, Operations, Information Technology, Quality, Business Intelligence, other organizational stakeholders and customers, and vendors to ensure that health informatics systems maximize the value of the patient client experience at Vivent Health.
OUR EXPECTATIONS:
Winning skills and behaviors for success.
Essential Job Duties
Provides second and third-tier support for Health Informatics Systems and applications. Responds to issues and incidents as reported through the Vivent Health Help Desk or escalated from other Vivent Health Team members and stakeholders. When necessary, coordinates application support with health informatics systems vendors and other Vivent Health teams (Information Technology, Operations, Business Intelligence, Pharmacy Informatics). The incumbent is expected to independently address issues and design decisions of moderate to high complexity with little or no supervision. Serves as an expert and mentor to all members of the Clinical Applications Team Serves as Vivent Health’s OCHIN Epic and Provide Enterprise (PE) Primary Support Analyst, which is the key technical resource and point of contact. This includes submitting and following up on support requests, escalating support requests to vendors as needed, submitting project requests and requests for system customization and configuration and attending regularly scheduled OCHIN working group meetings. Acts as a Clinical Applications subject matter expert and clearly communicates technical concepts in business terms with and across Vivent Health stakeholders and service lines. Coordinates and performs key portions of the software system lifecycle, including implementation, version upgrades and big fixes, release note review, user acceptance testing, and end-user communication. Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies. NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions
KNOWLEDGE REQUIRED:
Required and preferred knowledge and experiences to succeed.
Education: Bachelor’s degree in Business Information Systems, Healthcare Administration, Medical/Clinical Informatics, Health Information Management, Information Technology, or another healthcare-related field; OR a minimum of four years of directly related experience may be considered in lieu of a degree. Epic Certification required in one or more of the following applications- Epic Ambulatory, Prelude, Wisdom, cadence, MyChart, Cadence, Grand Central.
Work Experience: Minimum of 5 years’ Healthcare experience. Minimum of 3 years in a similar role supporting EMR systems with a strong understanding and demonstrated proficiency of system configuration and architecture. Strong understanding of clinical workflows, processes and design. Project coordination/management for small to medium healthcare related projects.
Technical Experience: Understanding of HL7 interfaces. Microsoft Applications. Installation of Drivers, Software and computer peripherals.
Soft Skills: Excellent communication skills to convey technical information to non-technical stakeholders and facilitate training sessions. Ability to collaborate effectively with cross-functional teams, IT professionals, and healthcare practitioners. Strong problem-solving skills to address issues and optimize the functionality of the EPIC and PE systems. Flexibility and adaptability to stay current with EPIC and PE system updates and industry best practices. Meticulous attention to detail in configuring, testing, and troubleshooting EPIC and PE system components. Ability to develop and deliver effective training programs for end-users. A customer-centric approach to providing support and addressing end-user inquiries. Strong analytical skills to assess system performance, identify areas for improvement, and implement effective solutions. High ethical standards and commitment to data security and privacy. Ability to travel for training and/or to work with users at one of our health center locations.
Additional Preferred Qualifications: HIV experience in a not-for-profit environment. Prior experience supporting a dental PACs system.
STATEMENT OF INCLUSION:
Vivent Health is an equal opportunity employer and will recruit, hire, promote, and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy), mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics, or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that specific county or municipal regulations may mandate.
Vivent Health is deeply committed to fostering respect, dignity, and understanding for all individuals affected by HIV, regardless of race, ethnicity, sexual orientation, gender identity, socioeconomic status, or any other characteristic. We are dedicated to cultivating a supportive and inclusive environment that champions advocacy, education, and compassionate care for everyone in our diverse community.
Going beyond the law’s requirements, Vivent Health places great importance on fostering a culture that celebrates diversity, equity, inclusion, and belonging. We actively seek qualified candidates from different racial, cultural, and economic backgrounds, as we believe that differing perspectives and experiences make us stronger as an organization. Vivent Health encourages all interested persons to apply for this position, and we look forward to learning more about your unique background and qualifications.
As a recipient of federal funding, Vivent Health will not hire nor enter a contractual relationship with any party debarred, suspended, or excluded from federal assistance programs.
Salary
Starting at $80,000/annually (Depending on Experience)
Public Student Loan Forgiveness
Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.
Please follow this URL to review one such program and their requirements:
https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Sprachkenntnisse
- English
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