Senior UX Researcher, Developer Experience

Waymo

United States

United States

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Über

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver-The World's Most Experienced Driver-to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Design at Waymo is about the total experience-not just how the product looks, but how it works, how it feels, and how we make our new technology accessible, approachable, and useful for everyone. We design the intuitive, delightful experience for our riders, and we also build the powerful, complex tools used by our fleet operations teams and the engineers who build the Waymo Driver. We are a highly multidisciplinary team of UX Designers, User and Market Researchers, UX Engineers, Content Designers, Industrial Designers, CAD Designers, Studio Engineers, and Technical Artists. We dig deep to understand the attitudes, emotions, and behaviors of all our users. This understanding serves as the foundation for everything we create.
This role follows a hybrid work schedule and reports and you will report to a Manager of Product & Customer Research.
You will:
Lead fast-paced mixed-method research projects end-to-end, including recruiting, data collection (shadowing, interviews, surveys), surfacing insights, building visuals, and creating compelling presentations
Deliver insights that shape the products and workflows enabling Waymo's software engineers to build the World's Most Trusted Driver
Collaborate closely with partners from UX Design, PM, and Engineering to ensure user insights shape product decisions
Stay up-to-date on Product and Engineering priorities within the Developer Experience Tooling domain to shape UXR project prioritization and scoping
Build and maintain a deep understanding of the latest workflows for key users of Waymo's developer tooling
Communicate project statuses succinctly through shared team documentation
You have:
8+ years of experience leading fast-paced mixed-method research projects, responsible for every aspect of the study (interviews, shadowing, analysis, and presentation)
Experience leading studies in an enterprise tooling research domain, inspired by identifying opportunities to improve users' work lives
Experience managing research operations for your own studies, e.g., screening, recruiting, and scheduling
Demonstrated immersive and inclusive collaboration with key partners (UX, PM, Eng), garnering positive feedback
Research responsibility for multiple products, managing competing priorities and various stakeholder groups
We prefer:
Extensive experience mapping workflows and critical user journeys in an enterprise tooling environment
Experience conducting studies in Developer tooling, and/or with technically-specialized users
Experience standing up scaled research programs to efficiently generate insights within a growing company
Understanding and experience in ML and AI developer workflows
Experience in the domain of transportation-as-a-service, or mobility products
Familiarity with more technical human factors research methods such as eye-tracking
Travel requirement:
Up to 30% based on research needs
The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.
Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range $196,000—$248,000 USD

United States

Sprachkenntnisse

English

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