Infrastructure and Networks ManagerB&S Group (Laxmico Ltd) • London, England, United Kingdom

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Infrastructure and Networks Manager

B&S Group (Laxmico Ltd)

London, England, United Kingdom

London, England, United Kingdom

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Infrastructure & Networks Manager – Job Description Role Purpose Own, operate and continuously improve the company’s core IT infrastructure, networks and end‑user services, ensuring they remain secure, stable and compliant within a regulated pharmaceutical environment. This is a hands‑on technical leadership role where the manager leads by example in design, build, troubleshooting and optimisation while coaching a small team and coordinating specialist partners. Key Responsibilities 1. Hands‑On Technical Delivery • Administer and support servers, virtualisation platforms, storage, backups, networks, firewalls, Wi-Fi and cloud services (Azure, Microsoft 365). • Perform advanced troubleshooting for incidents and problems, owning major incidents end-to-end. • Implement patches, upgrades, hardening and configuration changes under ITIL and GxP change control. • Maintain monitoring, alerting, observability and capacity planning. • Ensure high availability and performance across on-prem and cloud environments. 2. Infrastructure & Team Leadership • Lead and mentor infrastructure and support engineers; set technical direction and priorities. • Foster ownership, documentation, standardisation and right‑first‑time delivery. • Coordinate with the Service Desk for escalation and knowledge transfer. • Champion automation, infrastructure as code and modern engineering practices. 3. Service Management, Projects & Continuous Improvement • Own SLAs, KPIs and service outcomes for infrastructure and networks. • Review performance data and drive improvements in resilience, reliability and user experience. • Plan and deliver infrastructure projects (network refreshes, server replacements, cloud migrations, DR tests). • Maintain documentation, runbooks, diagrams and configuration/asset records. • Lead root‑cause analysis and continuous improvement activities. 4. Security, Compliance & Pharma Requirements • Implement and maintain security controls: hardening, MFA, logging, SIEM, privileged access and patching. • Ensure infrastructure changes comply with GxP, validation, MHRA, audit and data protection requirements. • Own and regularly test backup and disaster recovery strategies. • Maintain appropriate risk controls and documentation for regulated environments. 5. Vendor & Cost Management • Manage day‑to‑day supplier relationships (MSPs, carriers, hardware/software vendors). • Review supplier performance and escalate issues as needed. • Support budgeting, forecasting and cost optimisation for infrastructure OPEX/CAPEX. • Evaluate new technologies and tools to improve reliability, security or cost-efficiency. Required Experience • 5–8+ years in infrastructure/operations roles with current hands‑on capability. • Strong experience with Windows Server, AD/Azure AD, M365, VMware/Hyper‑V, storage, backups and networking. • Experience leading a small team or acting as an informal technical lead. • Experience in regulated, manufacturing, healthcare or pharma environments is highly desirable. • Familiarity with ITIL processes and structured documentation. Skills & Attributes • Deep technical expertise with willingness to remain hands‑on. • Strong troubleshooting mindset; calm under pressure. • Clear communicator able to translate technical issues for non‑technical stakeholders. • Organised, documentation‑driven and improvement‑focused. • Comfortable challenging legacy systems and driving modernisation

London, England, United Kingdom

Sprachkenntnisse

English

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