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Customer Care & Sales Advisor I - Residential
Cable One
- United States
- United States
Über
POSITION
At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission?
As Customer Care and
Sales Advisor
I,
you’ll
be the supportive
voice
and solutions partner for our customers. Whether
assisting
with billing questions, scheduling service, or guiding product changes,
you’ll
build trust by listening empathetically and responding clearly. As you grow in the role,
you’ll
handle more complex situations—resolving issues,
retaining
customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and
demonstrating
the value of staying with Sparklight. Every interaction counts—for both the customer and the company.
Key Responsibilities Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Perform entry-level sales and support tasks within a designated region or business area.
Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
Actively listen and ask questions to understand customer needs, showing empathy and respect.
Handle a variety of customer-facing duties, including:
Addressing requests to disconnect or remove services
Providing billing and pricing information
Resolving standard issues remotely or educating customers on resolution steps
Scheduling service appointments when remote resolution
isn’t
possible
Arranging product returns or exchanges
Managing add/change/
delete
requests in hosted platforms
Use effective telephone-based selling skills to:
Build
rapport
and
identify
customer issues
Offer creative solutions and explain product/service benefits
Negotiate household
spend
and upsell
additional
services
Accurately and efficiently input orders
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist
with special
projects as
assigned.
Qualifications High School Diploma or GED
Ability to ask fact-finding questions to
identify
solutions aligned with customer needs
Demonstrated patience and professionalism in all customer interactions
Working knowledge of Cable One products and services
Strong communication
and active listening skills
Ability to remain composed and empathetic in high-pressure situations
Ability to sit for extended periods, use hands, talk, and hear
May be
required
to
lift up
to 10 pounds
Pay Rate: Hourly rate of
$15.00 - $16.50
.
We offer an hourly wage based on experience, with a focus on
providing
growth opportunities for both entry-level candidates and those with more experience.
Benefits Cable One values the contributions of our associates and offers an excellent benefits package, including: Health from Day One:
Medical, dental, and vision plans start
immediately
Protect What Matters:
Life insurance for you and your loved ones
Recharge & Refresh:
Generous paid time off for vacations, holidays, and personal days
Plan for Tomorrow:
401(k) with 100% company match (up to 5%) from day one
Extra Peace of Mind:
Group legal plan and identity theft protection
Additional Perks Learn & Earn:
Tuition reimbursement up to $5,250 in your first year
Give Back:
Participate
in community support programs across the U.S.
Celebrate Wins:
Recognition and awards programs highlight your achievements
Grow Your Career:
Clear advancement opportunities
Team Vibes:
Collaborative work environment where ideas and teamwork thrive
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents,
backgrounds
and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal
cue,
it is the motto that our associates live by, exemplify, and embody
each and every
day.
Cable One and our family of brands
is
an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Pre-hire Processes
Cable One and our family of brands
is
committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Ready to make a difference and grow your career? Apply today and become a part of something bigger.
Sprachkenntnisse
- English
Hinweis für Nutzer
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