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We are looking for a proactive, organised, and delivery-focused Product Manager to join our growing team. This role is perfect for someone in the early to mid-stages of their product career who thrives on driving projects forward, coordinating across teams, and ensuring successful and timely delivery of product initiatives.
You will act as the key link between customers, internal stakeholders, and our development teams—ensuring that product changes, improvements and new propositions are clearly defined, well-executed, and commercially sound. You will become the product expert for our existing portfolio, supporting the communication of our product value across online, voice, and email channels.
This is an exciting opportunity for someone who enjoys structured delivery, cross-functional collaboration, and shaping products that genuinely make a difference to customers.
*Key Responsibilities *
*Project & Delivery Ownership *
* Create and manage the project plan, timelines, risks, and deliverables, ensuring that projects launch on time and to the required quality.
* Act as the central point of sign-off for all related communications, including product descriptions, email templates, phone scripts, website content, and FAQs.
* Coordinate stakeholders, ensuring all teams understand their responsibilities and deadlines.
*Product Management & Continuous Improvement *
* Manage product launches and updates, ensuring smooth go-to-market delivery and cross-team alignment.
* Drive incremental improvements across the existing product portfolio in collaboration with development, design, and marketing teams.
* Translate business requirements into clear product specifications, acceptance criteria, and user stories for the development team.
* Support the Senior Propositions Manager on NPD, owning specific initiatives and setting the product vision within larger workstreams.
* Participate in user acceptance testing, ensuring product changes meet quality standards.
*Product Communication & Governance *
* Own and coordinate the Literature Review process for existing products, ensuring accuracy, clarity, and consistency across all customer communication channels.
* Champion product clarity across the organisation, ensuring our messaging accurately reflects proposition value and regulatory requirements.
* Act as the product expert at trade marketing events (approx. 3–4 per year), supporting the Trade & Partnerships Manager on stand.
*Analytics & Reporting *
* Produce monthly dashboards and KPI reports, analysing product performance and communicating key insights to senior leadership.
*Required Skills & Experience *
* Minimum 3 years’ experience in product management, project management, business analysis or a related delivery-focused role.
* Demonstrated ability to own and deliver cross-functional projects on time, identifying and escalating risks proactively.
* Strong organisational skills, with the ability to manage multiple workstreams simultaneously.
* Excellent written and verbal communication skills.
* Strong analytical skills, with experience interpreting data and turning insights into action.
* Comfortable using digital tools such as Jira, dashboards, spreadsheets, and PowerPoint.
* Knowledge of UX/UI best practices.
* A positive, proactive attitude and a desire to improve product performance and customer experience.
*Preferred (Not Essential) *
* Experience with online services or subscription products.
* Interest in pets and pet care services/products.
* Understanding of Agile methodologies and product development lifecycles.
*What We Offer *
* £40,000 annual salary.
* Opportunities for professional development and training.
* A collaborative and supportive working environment.
* The chance to make a genuine impact on the success and direction of our products.
* Benefits including:
* Free health cash plan
* Perkbox discounts
* Summer and Christmas parties
* Free lunches on Mondays
* 25 days holiday plus your birthday off
* Company pension scheme
Job Type: Full-time
Pay: £40,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
* Sabbatical
* Work from home
Ability to commute/relocate:
* York YO32 9GZ: reliably commute or plan to relocate before starting work (required)
Experience:
* Project management: 3 years (required)
Work Location: Hybrid remote in York YO32 9GZ
Sprachkenntnisse
- English
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