Sales and Reservations Executive

Gonville Hotel

Linton, England, United Kingdom

Linton, England, United Kingdom

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Salary - £28,600 per annum We are looking for a proactive, commercially focused Sales and Reservations Executive to support the delivery of the hotel's commercial sales strategy. In this role, you will be responsible for processing all group and corporate accommodation, meeting room, conference, and event enquiries professionally and promptly. You will play a key role in developing client relationships and growing revenue. What we offer £28,600 per annum Permanent, full-time contract Your Role The Sales and Reservations Executive will support the delivery of the sales strategy for the hotel. The ideal candidate will have a strong track record in hotel sales and reservations, demonstrating the ability to convert opportunities into tangible revenue. The candidate will be a confident communicator and skilled collaborator with the ability to work efficiently across multiple priorities in a dynamic, fast-paced environment. Responsibilities of role will include but are not limited to: • Manage all incoming corporate and group accommodation, meeting, and conference enquiries. • Prepare tailored proposals, contracts, and event confirmations to maximise conversion. • Maintain accurate group blocks, rooming lists, event details, deposits, and billing instructions in PMS/CRM systems. • Conduct professional show rounds. • Build strong relationships with corporate clients, agents, and event planners. • Provide clear, timely communication and support to clients from enquiry to post-event follow-up. • Coordinate special requirements including AV needs, dietary preferences, timings, and accessibility. • Prepare comprehensive function sheets and operational briefs for all confirmed events. • Liaise with Front Office, Housekeeping, F&B, Kitchen, and Wellness teams to ensure seamless event delivery. • Optimise rates, meeting room yields, and availability. • Upselling meeting enhancements, F&B options, accommodation upgrades and experiences. The core skills and experience required to succeed • Minimum 2 years' experience in a sales and/or reservations role in the hotel or hospitality sector; • Solid understanding of sales techniques • Demonstrated ability to develop sales proposals and quotations • Experience working with Opera Cloud, CRM platforms and reporting tools; • Strong interpersonal and communication skills, with confidence to liaise with internal and external stakeholders; • High level of attention to detail and ability to self-manage responsibilities; • Willingness to attend industry events, client meetings, and hospitality functions as needed; • Collaborative, team-oriented mindset and a drive to improve continuously. You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment. Having these core skills will put you one step further to joining Axiom Hospitality and the Gonville Hotel Cambridge. Benefits Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B; 28 days holiday, including bank holidays, increasing yearly to 33 days; Discounts across retail, restaurants, events and more through our benefits & rewards portal; Access to our Employee Assistance Line to support your Mental Health and Wellbeing; Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay; Yearly complimentary Axiom Xcape stayover after one year of service; A growing team with great training, progression, and promotion opportunities; Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire; Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more! Opportunities for all At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
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Linton, England, United Kingdom

Sprachkenntnisse

English

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