System Reliability Engineer

Requirements -

• Develop software to make infrastructure services self-managing and self-service
• Deliver continuous service improvement by developing Infrastructure as Code
• Eliminate manual, repetitive, automatable, tactical tasks that are devoid from value
• Improve system performance, make effective use of resources, distribute load and reduce latency
• Identify SLO's (Service Level Objectives) to meet availability and latency objectives
• Develop pro-active monitoring solutions that alert on symptoms and not just on outages
• Perform detailed root cause analysis (RCA's) on incidents and outages to prevent future
• Partner with development teams to improve services via rigorous testing and release procedures
• Identity technical debt and partner with application teams to build remediation plans
• Develop standard operationa procedures and produce effective documentation
• Analyse workloads and devise suitable cloud migration strategies where appropriate
• Ensure all project / investment workloads are delivered according to plans and budget dafined
• Liaise with infrastructure Control and IT Risk teams to satisfy internal and extemal audit requests
• Deputise for team lead when required to do so and act-up accordingly
• Identify cost saving and optimisation opportunities across the group
• Build strong working relationships across the organisation
• Adhere to the core values of the bank

Responsibilities -

• Perform daily health and compliance checks for all systems as required
• Ensure all systems are backed up successfully and any issues are promptly resolved
• Validate monitoring alerts and batch job failures are detected promptly and satisfactorily resolved
• Ensure sufficient capacity is available to accommodate drive growth
• Respond to emails sent to the team distribution list / mailboxes in a timely manner
• Handle incidents and requests with efficiency and a "customer first mindset
• Maintain infrastructure in a highly available, reliable, secure and performant manner
• General Server / Database / Virtualisation Administration maintenance activities
• Provide technical support to application support and development teams
• Provide consultancy to application support and development teams
• Take part in On-Call & weekend work rotation; triaging and addressing production issues as they arise