Service Desk Specialist

Salary: CHF 95’000 - 120’000 per year

Requirements:

• You own a CFC, ES or equivalent diploma in IT
• You have a first experience in helpdesk or IT support
• You are familiar with Active Directory (Entra), hardware (computer/laptop/mobile phone), ticketing system (ideally Jira Service Desk)
• You have an excellent knowledge of Microsoft Office applications and OS Windows 10 and 11 (MacOS is a plus)
• You are service-level oriented and your work is characterized by ethic, emphasis, and client-care
• You are autonomous, willing to learn and develop your skills, and are looking forward to proving your team spirit to your future colleagues
• You speak French and English fluently

Responsibilities:

• As a Service Desk Specialist in our IT Department, you will join a team of 7 people (including you) where you will actively take charge of:
• User assistance for 1300 people in the HQ and branch offices
• Office applications (standard and business) including treatment, solving and follow-up of issues
• Your missions:
• Ensure telephony duty and user reception, following Service Desk opening hours
• Handling level 1 and 2 incidents and issues in our ticketing tool and ensure the follow-up with users
• Execute analysis and diagnostics for quick answers remotely or escalate issues to the other teams
• Manage the life cycle (SLA) of each request and issue and provide feedback to our users
• Contribute to the knowledge base by documenting solutions for common issues and follow them
• Manage users' accounts (access rights, passwords, application access, exchange, etc.)

Technologies:

• Active Directory
• Hardware
• Support
• JIRA
• macOS
• Mobile
• Windows

More:

Building the bank of tomorrow takes more than skills. It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.
We are the Swiss Leader in Online Banking and we provide trading, investing, and banking services to over 500,000 clients through our performant and secured digital platforms.
Our 1,000 employees work in a flexible way, without dress code and in multicultural teams. By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-paced environment.
We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success.
Are you all in? Don’t be shy, apply!