Product Owner

Title : Product Owner - Customer Analytics

Duration : 6 Months Contract

Location : New York, NY

Job Description:

ROLES AND RESPONSIBILITIES:

Act as the primary product owner for analytics reporting products, including Power BI and potentially more advanced reporting use cases.

Manage multiple stakeholders across various business units within the back-office pod, understanding and prioritizing their different analytics and reporting needs.

Drive the end-to-end lifecycle of analytics products from requirements gathering, through development, to delivery and ongoing refinement.

Collaborate closely with developers, regulatory teams, and business stakeholders to ensure reports and analytics meet diverse requirements.

Lead quarterly portfolio reporting efforts, consolidating input from multiple pods and ensuring timely submission to regulatory teams.

Translate business needs into clear, actionable user stories and requirements.

Conduct thoughtful stakeholder engagement by eliciting requirements actively (not just passive intake).

Communicate complex analytics concepts effectively to broad audiences, both verbally and in writing, including preparing presentations and marketing materials for leadership.

Prioritize work based on multiple competing demands in a multi-stakeholder environment.

Support transition and scaling towards new analytics capabilities focused on digital customer experience and self-service channels.

Proven experience as a Product Owner, preferably in an analytics or reporting environment.

Strong background in analytics product ownership including reporting tools such as Power BI.

Familiarity with concepts around portfolio management and quarterly reporting.

Prior exposure to credit collections, billing, or PSE case handling analytics is a plus but not required.

Marketing experience (e.g., A/B testing, communication campaigns) is a plus but not mandatory.

Strong problem-solving skills with a customer analytics mindset.

SKILLS MATRIX:

Must have skills:

• Product Ownership

• Analytics

• Project Management

• Experience communicating and working with stakeholders, multiple stakeholder environments

• Change Management

• Digital Self Starter

Flex skills:

• PowerBI

• Sequel

• Marketing Experience