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Applications Engineer
role at
Generant Company Inc. . About Generant
Generant was founded in the early 1930s, is headquartered in Butler, NJ. We design and manufacture valves and pressure regulators for a wide variety of industries with a strong position in the Industrial Gases and Cryogenics, Medical Gases and Equipment, Energy, and Chemicals markets. Job Summary
The Applications Engineer is responsible for assisting customers and distributors in product applications. Personnel in this position will leverage in-depth Generant product knowledge to provide effective solutions. The Applications Engineer will also have a substantial role in marketing Generant products and maintaining customer and distributor relationships. To a lesser degree, the Applications Engineer will assist in processing orders (received via mail, fax, phone or e?mail) and handling quotations, lead?time requests and estimated delivery requests. Responsibilities Initial point of contact for technical assistance requests by customers and distributors. Talk through and understand typical applications as explained by customers and provide potential solutions based on product performance knowledge and published information. Answer any technical questions about Generant products or effectively pass the question on to internal personnel who can provide an accurate answer. Receives and handles requests for formal price quotation, lead time, purchase order, order changes, adjustments and cancellations from customers. Archives and maintains relationships with customers. Uses computer to retrieve customer information and order status information. Works to expedite deliveries as necessary. Confers with production, sales, shipping, inventory or transportation companies to expedite or trace delayed/missing shipments. Follows up on customer inquiries. Makes price and delivery quotations verbally for standard items to approved customers.
Refers customers to pre?established distributors in their area and/or specific industry. Assists customers and distributors with proper product selection for their applications. Maintains the sales contact management system. As needed, can perform all duties of a Customer Service Rep. Assist VP of Engineering and/ or VP of Sales and Marketing in various capacities. Issue RMA numbers and provide information to engineering regarding customer RMA evaluations. Provide input to engineering for new product development or general R&D based on customer communication. Some overnight travel will be required. Participation in relevant industry trade associations (example: CGA).
Qualifications Education / Experience
College degree required (engineering/technical field preferred). Knowledge of and ability to read technical drawings and specifications.
Language Skills
Must have strong written and verbal communication skills.
Mathematical Skills
Advanced skills including statistical and financial knowledge.
Reasoning Ability
Ability to analyze and solve complex problems.
Physical Demands
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision and the ability to adjust focus.
Work Environment
The work environment is greater than 90% office based. The noise level in the work environment is usually quiet. Some travel may be required.
Benefits
Medical, Dental, Vision, Employee Stock Ownership Plan (ESOP), 401k, Life and AD&D Insurance. Seniority level
Entry level Employment type
Full?time Job function
Engineering and Information Technology Industries
Industrial Machinery Manufacturing #J-18808-Ljbffr
Sprachkenntnisse
- English
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