It Support Engineer

Ascendion

London, England, United Kingdom

London, England, United Kingdom

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Job Title: 1st/2nd line IT Support Engineer Location: London, UK Employment Type: Permanent Overview: We are seeking an experienced Service Desk Engineer to provide high-quality 1st and 2nd line technical support across our UK office. The ideal candidate will have hands-on expertise with Windows and macOS administration, strong customer support skills, and experience supporting a large user base of 500+ employees. This role involves troubleshooting hardware, software, and network issues while delivering an excellent end-user experience. Required Skills & Experience: * 4–7 years of experience in a Service Desk, IT Support, or Desktop Support role. Strong hands-on experience with: * Windows OS (10/11) administration * macOS support & device management * Laptop/desktop hardware diagnostics and repair * Experience supporting a large-scale environment (500+ users). Proficient with: * Active Directory/ Azure AD * Office 365 Admin & Troubleshooting * Endpoint management tools (e.g., Intune, JAMF, SCCM, or equivalents) * Strong understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi). * Excellent problem-solving skills and customer service orientation. * Ability to work independently and collaboratively within an IT team. Preferred Qualifications: * ITIL Foundation certification (advantageous). * Experience with ticketing systems such as ServiceNow, Jira Service Management, or Remedy

London, England, United Kingdom

Sprachkenntnisse

English

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