Retentions Servicing Specialist Complex Servicing - Marlow, SL7 1YL

Retentions Servicing Specialist Complex Servicing

Location: Remote -UK residents only

Hours: Monday to Friday 09:00 17:30

Salary: Up to £27,000 25 days holiday a fantastic range of benefits

The Role As a Servicing Specialist , you'll be at the heart of our customer journey, guiding clients through the renewal and retention process with empathy, precision, and professionalism. This is a non-advisory role focused on delivering exceptional service and ensuring regulatory compliance.

What You'll Be Doing:

• Supporting customers at the end of their fixed-term mortgage rate
• Handling complex queries and guiding customers through renewals
• Managing requests around payments, redemptions, and overpayments
• Creating accurate documentation and maintaining detailed records
• Investigating discrepancies and resolving issues with care
• Managing high volumes of calls and transactions
• Supporting vulnerable customers with empathy and tailored solutions
• Collaborating across teams to maintain service levels

What You'll Bring:

• Experience in a customer-focused, target-driven environment
• Mortgage industry knowledge highly desirable
• Strong communication and digital skills Microsoft Office proficiency
• A keen eye for detail and a passion for problem-solving

At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance

Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.

We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive

At Kensington Mortgages, our people are our greatest asset. We offer:

• A supportive and flexible work environment.
• Opportunities for personal growth and professional development.
• A culture that celebrates diversity, inclusion, and neurodiversity.
• A workplace where everyone feels valued, respected, and empowered.

If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you

Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.

Please note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and Right to work checks.

To take advantage of digital Right to work checks you must hold a valid passport, alternatively you must be prepared to come into Maidenhead / Marlow to show ID .