Bilingual Shift Supervisor

About the Company

HEYTEA, the originator of New Style Tea, was founded in a small alley called Jiangbianli in China. Starting from a 30-square-meter shop, HEYTEA revolutionized tea by introducing the original Cheese Tea, combining high-quality ingredients and a fresh modern take on traditional Eastern tea. Committed to creating products that inspire and bring a sense of zen, HEYTEA has sparked a global movement for new-style tea enthusiasts. Each cup embodies inspiration and innovation, sharing the brand's passion for redefining tea culture.

Work Location:
Eaton Centre - 220 Yonge St, Toronto, ON M5B 2H1

Position Overview

We are looking for a highly motivated and results-driven Shift Supervisor to oversee operations during assigned shifts at our Heytea store. In this role, you will lead a team to ensure efficient store performance, uphold service quality, and maintain high operational standards. As a Shift Supervisor, you will be a critical part of the Heytea brand's continued expansion and reputation for excellence in the food and beverage industry.

Key Responsibilities

• Supervise daily store operations during assigned shifts, ensuring efficient workflows and compliance with company standards.
• Lead, coach, and motivate staff to deliver outstanding customer service and maintain overall operational excellence.
• Resolve customer concerns and handle issues professionally to ensure customer satisfaction.
• Oversee cash handling, POS operations, and end-of-shift cash reconciliation.
• Monitor inventory levels, complete stock checks, and communicate restocking needs to management.
• Ensure proper execution of food safety, hygiene, and sanitation practices; complete routine checks such as temperature logs and cleaning schedules.
• Assist with onboarding and training new employees and provide ongoing performance feedback.
• Support store marketing initiatives and promotional campaigns during shifts.
• Manage task assignments and delegate responsibilities to team members.
• Execute opening and/or closing procedures, ensuring all operational checklists are completed.
• Maintain a safe and compliant environment by following provincial health regulations and company policies.

Qualifications

• Minimum of 2+ years of experience in food service and retail management — preferably in a supervisory or lead role.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Comfortable with cash handling and POS operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• (Considered a strong asset) Valid Food Handler Certificate
• (Considered a strong asset) Experience in bubble tea, café, or similar F&B environments
• (Considered a strong asset) Multilingual abilities (e.g., English, Mandarin, Cantonese)