ICT Senior Applications Technical EngineerStevenage Borough Council • Stevenage, England, United Kingdom

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ICT Senior Applications Technical Engineer

Stevenage Borough Council

Stevenage, England, United Kingdom

Stevenage, England, United Kingdom

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Working Hours: 37 hour per week Location: Stevenage/Hybrid About The Role • Provide advanced-level technical support for Housing Applications and their Databases. • Diagnose, troubleshoot, and resolve complex IT issues that cannot be resolved by 1st or 2nd line support teams in a timely and efficient manner. • Proactive maintenance including performing upgrades, applying patches, checking system logs, taking server and database backups and supporting periodic business procedures (e.g. year-end processing). • Develop and maintain technical documentation and knowledge base articles to capture and share knowledge within the IT Department. • Develop and / or implement new ICT solutions in response to new or changing business requirements. • Continuously learn and stay up-to-date with the latest IT trends, technologies, and best practices. About You The successful candidate will have • Degree or equivalent level qualification or experience. • ITIL Foundation or equivalent. • A knowledge of supporting Business applications and their databases, preferably Housing related systems within a Local Government environment. • Technical knowledge of: o Operating System: Windows 11 and MS Sever 20xx. o Database: Oracle SQL, MS SQL, MS Access and MS Azure. o Scripting: MS-DOS, Visual Basic and / or PowerShell. o Reporting: SAP Business Objects and MS Power BI. o Tools: MS Office 365 and associated products, SSMS, IIS, SFTP. • The ability to communicate complex, or technical, information succinctly as appropriate to the audience. Have excellent written skills and be able to present to small groups. • Familiarity with handling of service desk Incidents, Requests and Change Controls. • The ability to design, adopt, implement and use appropriate procedures, methods and tools to ensure services are delivered consistently to the correct quality. • The ability to prioritise and plan own workload effectively to ensure deadlines are achieved, identifying and resolving potential conflicts where necessary. • The ability to be flexible to and adaptable to change. • The ability to create and maintain a positive and professional relationship with colleagues and stakeholders. • An awareness of own strengths and weaknesses that impact upon the ability to deliver service and a willingness to seek assistance to improve. • A willingness to work occasionally outside of normal business hours. Our Benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. For a full job description, please viist our careers site

Stevenage, England, United Kingdom

Sprachkenntnisse

English

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