Quality Improvement Intern

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today

The role of the Quality Improvement Intern will report to the Director, Quality and Patient Safety. The Quality Improvement Intern will support the Quality and Patient Safety Department and collaborate with other stakeholders on various projects related to quality improvement and patient safety. Your contributions will encompass quality improvement projects and various administrative responsibilities. You will collaborate with key stakeholders to implement solutions for identified improvement opportunities, map out new processes, develop new pathways; analyze, interpret and disseminate data as it is related to clinical practice, patient safety and quality. You have excellent interpersonal and communication skills and have an astute ability to prioritize and complete multiple projects simultaneously.

Accountabilities:

• Support key corporate quality improvement, patient safety and professional practice initiatives
• Support continuous improvement focused on such areas as clinical appropriateness of care, efficiency, effectiveness, work-flow, access to care, continuity of care, safety and patient experience
• Apply a systems-focused approach to achieve optimal results in quality, safety, reliability, efficiency and productivity
• Develop and identify performance and outcome indicators
• Engage in collection, interpretation, analysis and presentation of performance data
• Partner with Risk Management on key patient safety initiatives, where appropriate
• Develop presentations, reports and training and educational material

• Enrollment in a Master of Business Administration program
• Registered Nurse in good standing with minimum of two years of health care experience
• Data management and statistical experience desirable
• Proven ability to remain up to date with health care quality assurance trends, practices and legislation
• Experience in collecting, analyzing and interpreting data for the purposes of quality improvement
• Previous experience in hospital projects preferred
• Proficiency in Microsoft Office suite and designing software (e.g. Canva)
• Experience with health care information systems and electronic health records

Core competencies:

• Demonstrated excellent interpersonal, organizational, problem solving and communication skills
• Effective at building relationships and collaborating with stakeholder groups
• Self-directed and able at managing projects and priorities
• Exceptional computer skills
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently days eight hours, Monday to Friday (subject to change in accordance with operational requirements)

Posting Deadline: November 24, 2025

Salary: $24.20

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at (email protected).

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.