Branch & Operations Manager

Join the StoneRidge Insurance Brokers Team
A division of SIB Corp.

Bring your problem-solving zest and collaborative spirit to StoneRidge Insurance Brokers As our Branch & Operations Manager, you will inspire, mentor, and elevate a team dedicated to outstanding customer care.

Position: Branch & Operations Manager

Job Type: In Office (5 Days), Full Time, Permanent

Pay: From $80,000

What You Will Do:

• Oversee the daily operations and growth of the branch, ensuring efficiency, profitability, and compliance with organizational and regulatory standards.
• Contribute to the execution of the annual business plan, driving individual and team performance to achieve set goals and targets.
• Lead recruitment and onboarding initiatives, ensuring new team members receive comprehensive training, seamless integration, and feel included within the organizational culture.
• Provide ongoing coaching, performance evaluations, and mentorship while effectively managing conflicts, fostering collaboration, and promoting a supportive, high-performing, and conducive working environment.
• Promote and model exceptional customer service by leading with professionalism, empathy, and a solutions-oriented approach.
• Partner with leaders and staff to create schedules that align operational demands with employee availability, engagement, and collaboration.
• Uphold organizational values, nurture an inclusive and accountable workplace, and build strong relationships with clients and the broader insurance community.

What You Bring:

• Level 3 General Insurance License required
• CIP, CAIB, or other relevant industry designations considered an asset
• 3–5 years of leadership or supervisory experience, with a strong background in personal lines insurance
• Exceptional leadership and communication skills, with the ability to motivate, mentor, and develop teams

What We Offer:

• One-on-one mentorship and team guidance
• Engaging, collaborative work environment
• Paid time off, retirement plans, and comprehensive group benefits
• Tuition reimbursement and ongoing professional development

About Us:

StoneRidge Insurance Brokers provides Rock Solid Protection and quality service to clients across Canada. Our inclusive culture, supported by top Canadian carriers, encourages growth, collaboration, and continuous learning.

*We are an equal opportunity employer that values a diverse workforce of creative minds. Don't check all boxes - apply anyway

**Please note that the successful candidate must pass a criminal record check upon receiving their employment offer.

***Only successful applicants that the hiring leaders are interested in interviewing will be contacted directly.

Job Types: Full-time, Permanent

Pay: From $80,000.00 per year

Benefits:

• Company pension
• Dental care
• Extended health care
• Life insurance
• RRSP match
• Tuition reimbursement
• Vision care

Work Location: In person