Senior Technical Accelerator Consultant - Impact

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Be a core part of a new team we are building in Montreal . The role of the Senior Technical Accelerator Consultant is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value. As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerator. You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals.

The ideal candidate has significant experience in ServiceNow development and wants to help our client base with their digital transformation capabilities.

• Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
• Prepare all client-facing and internal deliverables that are technology-related.
• Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
• Guide development of new offerings for our technical accelerator portfolio.
• Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations.
• Demonstrate the product, both standard and tailored to customer needs.
• Understand business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.).
• Develop and maintain strong working relationships with other teams.
• Drive continuous improvements of our implementation methodology and service offerings based on client experiences.
• Provide thought leadership, lead changes and mentor/coaching of team members (IC1 – IC3).
• Mentor resources and peer review development work.

• Educational Background: Bachelor’s degree in information technology, Computer Science, or related field, or equivalent experience.
• Professional Experience: Minimum of 5 years in ITOM or ITAM consulting, with a proven track record of successful ServiceNow ITOM, ITAM (HAM and SAM) implementations.
• Technical Proficiency: Strong expertise in ServiceNow ITOM and ITAM modules.
• Ideally experience with ITSM, SPM, IRM, EA, SOW, PA, ITOM/ITAM, HRSD and general ServiceNow platform capabilities.
• Certifications:
  • ServiceNow CIS – ITOM (Discovery, Service Mapping, Event Management)
  • ServiceNow CIS – ITAM (HAM or SAMP)
• Analytical Skills: Strong problem-solving abilities with a focus on delivering innovative solutions.
• Communication Skills: Excellent verbal and written communication skills, capable of conveying complex technical concepts to diverse audiences.
• Experience leading ServiceNow ITOM implementations in client environments; agile experience preferred.
• Willingness to study for and maintain additional ServiceNow certifications.
• Location: Must come into the Montreal office 2 days a week (no exceptions).
• Preferred Certifications: CIS – ITOM (Discovery, Service Mapping, Event Management), CIS – HAM, or CIS – SAM; plus CSA or CAD, and at least one CIS certification.
• US Citizenship or a Green Card is required.

Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Applicants with arrest or conviction records will be considered in accordance with legal requirements.

Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or cannot use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, ServiceNow may need to obtain export control approval from government authorities. All employment is contingent upon obtaining any necessary export licenses or approvals.

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