Director, People Operations

Our People & Talent team is looking for a Director, People & Talent Operations to join us in our mission to help people get their best sleep—starting with our own Hatch team.
Reporting to the VP, People & Talent, this role will oversee the full employee lifecycle by leading both our Recruiting and People Operations functions. You'll manage a small team of recruiters and people operations professionals to ensure we're building efficient, human-centered processes that support Hatch's goals and business priorities.
This is both a strategic and hands-on role that will help scale and optimize Hatch's people infrastructure—driving clarity, efficiency, and engagement across the company. The role focuses on optimizing our people processes by leading the development, rollout, and continuous improvement of scalable programs designed for simplicity and impact.

• Develop a deep understanding of Hatch's business, culture, and people strategy.
• Build strong partnerships with hiring managers and department leaders to understand current and future talent needs.
• Learn and assess current recruiting and people operations processes, systems, and tools to identify opportunities for greater efficiency and impact.
• Establish strong working relationships with your team, aligning on priorities, communication norms, and ways of working.
• Begin defining operating rhythms that foster alignment, accountability, and collaboration across the People & Talent organization.

• Create and begin executing a multi-quarter People Operations Roadmap supporting all cyclical programs (e.g., quarterly goals and check-ins, engagement surveys, open enrollment, talent assessments, equity administration).
• Optimize the recruiting process to ensure an exceptional candidate experience, streamlined operations, and partnership with hiring managers.
• Evaluate and introduce AI and automation tools to enhance productivity, data accuracy, and decision-making.
• Implement or refine recruiting and HR systems that reduce administrative overhead and improve visibility across the organization.
• Serve as the escalation point and decision-maker for people-related administrative processes (e.g., offers, compensation, visas, leaves, policies).
• Oversee the full employee lifecycle, ensuring compliance, efficiency, and a consistent employee experience.
• Partner closely with the VP, People & Talent to provide strategic insights and serve as a trusted backup when needed.

• Drive operational excellence across the People & Talent function, ensuring seamless execution of company-wide programs and initiatives.
• Deliver measurable improvements in hiring quality, employee experience, and operational efficiency.
• Build scalable workflows for goal-setting and quarterly check-ins that promote performance alignment and accountability.
• Design and implement an end-to-end equity program, including grant processes, market analysis, manager education, and communication strategies.
• Oversee the evolution and governance of Hatch's compensation philosophy, pay bands, and pay equity initiatives.
• Develop a comprehensive people metrics strategy that identifies key insights and informs leadership decisions.
• Champion a data-driven culture by creating dashboards and tools that empower leaders to make informed, independent decisions and focus People & Talent efforts on strategic, high-impact work.

• 10 years of progressive HR experience with proven leadership across both recruiting and people operations within a remote environment and similar company stage.
• Strong operational mindset with demonstrated success building and optimizing HR systems, processes, and programs in fast-paced, high-growth environments.
• The ability to drive high impact through simple streamlined processes.
• Deep understanding of full-cycle recruiting, employer branding, and candidate experience best practices.
• Proven ability to manage cyclical people processes—goal setting, performance management, engagement surveys, talent reviews, compensation cycles, and equity and benefits administration.
• A strategic leader who connects big-picture vision to day-to-day execution—skilled at shifting seamlessly between long-term strategy and hands-on problem-solving amid evolving priorities.
• Expertise leveraging AI and HR technology to streamline workflows and inform data-driven decisions.
• Excellent communication, collaboration, and relationship-building skills across all levels of the organization, including proven ability to influence and present confidently to senior leaders.
• High adaptability—you thrive in ambiguity, pivot quickly, and lead through change.
  A deep appreciation for feedback, growth, and teamwork—you live Hatch's values every day.
• Deeply connected within the HR and Talent community—curious and data-informed, staying ahead of trends, benchmarks, and best practices.
• ​​Brings a balanced approach that blends experimentation and innovation with fiscal responsibility and operational discipline.