Interim Sales ExecutiveBallantine Recruitment • Welwyn Garden City, England, United Kingdom
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Interim Sales Executive
Ballantine Recruitment
- Welwyn Garden City, England, United Kingdom
- Welwyn Garden City, England, United Kingdom
Über
Purpose of Job
Responsible for contacting lapsed and existing independent customers, re-engaging them with the product range, taking regular orders, and promoting seasonal or promotional products. This role focuses on proactive customer contact, excellent product knowledge, and delivering a first-class customer experience that drives sales and loyalty.
Key Outputs / Deliverables
Customer Reactivation & Retention Sales Performance Order Management & Accuracy Promotion & Product Awareness Customer Relationship Management Reporting & Insights Principal Responsibilities
Customer Re-engagement: Proactively contact lapsed and dormant customers to rebuild relationships and win back business. Identify reasons for lapse and present tailored solutions to encourage reactivation. Order Management: Take orders from independent foodservice customers via phone and email. Ensure all orders are accurately processed and confirmed in line with company procedures. Upselling & Promotions: Proactively upsell and cross-sell relevant products to maximise order value. Clearly communicate current promotions, new launches, and seasonal offers. Recommend menu solutions and product alternatives to suit customer needs. Customer Relationship Management: Maintain regular contact with assigned customers to ensure ongoing satisfaction. Keep customer records up to date with accurate notes and order history within internal systems (e.g., SAP). Provide a cohesive service between customers, drivers, and distribution centre staff. Sales Targets & Reporting: Achieve monthly sales and reactivation targets. Report on customer feedback, market trends, and competitor activity. Performance Measures
Number of lapsed customers reactivated % of reactivated customers placing repeat orders Total Sales vs Budget Number of outbound calls completed Education and Experience
Educated to GCSE level Proven experience in outbound telesales, account management, or foodservice sales (B2B) Strong communication and relationship-building skills Confident telephone manner with a proactive, positive attitude Ability to identify customer needs and present relevant product solutions Organised, target-driven, and able to manage multiple customer accounts Knowledge of the foodservice or hospitality industry is highly advantageous Key Competencies
Sales & Negotiation Skills Customer Focus Communication & Influencing Results Oriented Commercial Awareness Organisation & Time Management Adaptability & Continuous Improvement Principal Contacts
Internal: Customer Services Manager Distribution Centre Transport Supply Chain Sales Team External: Range of customers Working Conditions
Working hours: MondayFriday, 9am5pm Standard office environment Trade visits as required Clean driving licence
TPBN1_UKTJ
Sprachkenntnisse
- English
Hinweis für Nutzer
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