Customer Service RepresentativeHALLANDALE PHARMACY • Fort Lauderdale, Florida, United States
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Customer Service Representative
HALLANDALE PHARMACY
- +5
- Fort Lauderdale, Florida, United States
- +5
- Fort Lauderdale, Florida, United States
Über
The Customer Service Representative (CSR) plays a pivotal role in ensuring an exceptional patient experience within a large compound pharmacy setting. This position involves interacting with patients, healthcare providers, and internal teams to address inquiries, process orders, and provide accurate information about custom-compounded medications and services. The CSR will demonstrate professionalism, empathy, and a strong understanding of pharmacy operations. This position reports to the Customer Service Manager and is responsible for the following but not limited to:
*Responsibilities*
*Customer Interaction:*
* Answer incoming calls and emails from patients, healthcare providers, and caregivers.
* Provide accurate and clear information regarding compounded medications, services, and prescription processing.
* Resolve customer concerns promptly and professionally, escalating issues to supervisors when necessary.
*Prescription Coordination:*
* Assist with the intake and processing of prescription orders, ensuring all required information is accurate and complete.
* Verify patient information, insurance details, and prescription validity in compliance with regulations.
*Order Management:*
* Track and monitor the status of prescriptions and deliveries, ensuring timely updates are provided to customers.
* Coordinate with pharmacists and technicians to ensure accurate preparation and delivery of medications.
*Regulatory Compliance:*
* Maintain patient confidentiality in adherence to HIPAA regulations and company policies.
* Stay informed about pharmacy and compounding industry regulations to ensure accurate communication.
*Problem Solving:*
* Address billing, insurance, or payment issues with professionalism and discretion.
* Provide solutions for medication-related concerns, such as delays or substitutions, in collaboration with pharmacists.
*Documentation & Reporting:*
* Maintain accurate records of customer interactions, inquiries, and resolutions using the pharmacy’s CRM or database system.
* Generate reports on customer service metrics and feedback to support continuous improvement initiatives.
*Skills*
* Proven experience in customer service or client services, preferably in a call center environment.
* Strong verbal and written communication skills, with the ability to convey information clearly.
* Bilingual abilities are a plus, enhancing communication with diverse clientele.
* Proficient in analyzing customer needs and providing effective solutions.
* Familiarity with sales techniques and strategies is advantageous.
* Ability to type efficiently for data entry tasks while maintaining attention to detail.
* A positive attitude and a commitment to delivering excellent customer experiences.
_*Education & EXPERIENCE :*_
* High school diploma or equivalent required; an Associate’s or Bachelor’s degree is preferred but not required.
* A minimum of 2 years’ experience leading others within a Data Entry role or related experience.
* Must possess an active, Pharmacy Technician (Florida) license.
_*Physical Requirements:*_
* Prolonged periods of sitting at desk and working on computer.
* Prolonged periods of sitting, computer use, and phone communication.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* Day shift
Ability to Commute:
* Fort Lauderdale, FL 33312 (Preferred)
Work Location: In person
Wünschenswerte Fähigkeiten
- Communication
- Customer Service
- Data Entry
- Documentation
- Problem Solving
Sprachkenntnisse
- English
Hinweis für Nutzer
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