IT Helpdesk Team Lead

Job Title: IT Helpdesk Team Lead

Location: Sheffield, South Yorkshire Salary: £30,000 - £35,000 PLUS 25 Days Holiday (Rising With Service), Vendor Certifications, Private Pension, Private Healthcare, Profit Bonus Scheme, Hybrid Working

We are looking for an IT Helpdesk Team Lead to join a forward thinking, innovative Managed Service Provider (MSP) in Sheffield. This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients.

This is a unique opportunity to join a thriving business, where employees are valued!

Responsibilities:

• Lead and mentor the helpdesk team, ensuring efficient issue resolution

• Act as an escalation point for complex technical issues

• Oversee daily operations of the helpdesk and maintain SLAs

• Provide hands-on technical support both remotely and onsite when required

• Manage ticketing systems and drive process improvements

• Assist with onboarding new clients and implementing IT solutions

• Maintain documentation and ensure compliance with IT policies

Requirements:

• Experience in an MSP environment is essential

• Strong knowledge of Windows Server, Microsoft 365, and Entra ID

• Experience with networking technologies (firewalls, switches, VPNs)

• Familiarity with virtualization (VMware, Hyper-V)

• Excellent problem-solving and customer service skills

• Previous experience leading or mentoring a team is a plus

If you have the technical expertise and leadership skills to excel in this role, apply now for immediate consideration and interview.

Keywords: IT Helpdesk Team Lead, MSP, Windows Server, Office 365, Networking, Virtualization, IT Support, Leadership, Sheffield