ServiceNow Architect /H/F/

About the company

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. As part of the Tata group, India's largest multinational business group - TCS has over 614,000 of the world’s best-trained consultants in 55 countries.

TCS France is serving over 80 customers (reputed brands and part of CAC40) in France for over 28 years with 1,500 employees with investments spanning across regions in an innovation center and multiple delivery centers. TCS France has delivered double-digit growth for over 5 years supporting customers in digital transformation, Data and cloud journeys.

Responsibilities

As a ServiceNow Architect, you will be responsible for leading the team in project activities, defining the solution from both a technical and architectural point of view. You will also support presales activities, working with the sales team to define the solution to be proposed to the client and supporting the definition of the related costs in terms of both technical skill and person days required to accomplish the task in order to define the overall effort for the solution. You may also be requested to address, from a technical point of view, and solve incidents/problems affecting the area where your team is working, supporting the L1 team. The successful candidate must establish and maintain relationships both within the client and external customers.

Required Technical and Professional Expertise:

1. Overall 10+ years of experience
2. 4 years minimum experience directly on ServiceNow
3. ServiceNow Fundamentals Certified (CSA) and Implementation Specialist Certified (CIS) in at least two of the following modules: ITSM, ITBM, ITOM (Event Management), HR, SAM, CMDB, and ServiceNow micro-certification on various areas including Performance Analytics.
4. Demonstrate strong technical competencies having worked on projects covering the above modules and having provided the definition of the solution to the client.
5. Demonstrate strong technical (English) communication skills, able to communicate complex technical concepts in detail, clearly to other technical and non-technical people.
6. Proven experience of ServiceNow Development Platform including (but not limited to) ITSM, ITOM, Change Management, Custom Development, and other modules with reference to projects where the candidate has worked extensively. Strong experience in the development of major elements of a ServiceNow solution including frontend/backend scripts, business rules, UI scripts, transform maps, and integration with external systems using web services, email integration, and Single Sign-On configuration.
7. Strong experience of ServiceNow Platform configuration to set up an instance providing at least ITSM implementation including also Service Catalog creation.
8. The candidate must consult with Client Process Leaders/Project reference to develop appropriate technical solutions in ServiceNow and demonstrate willingness to increase knowledge of the platform covering additional modules and taking additional certifications.
9. Candidate must present strong experience on ServiceNow projects with major Italian companies.
10. Candidate must demonstrate strong understanding of two or more of the following ServiceNow technologies/modules:
1. Incident and Change Management (ITSM)
2. Project/Portfolio Suite (ITBM)
3. Discovery / Asset Management (ITOM - CMDB)
4. Service Portal
5. HR Service Portal, HR Service Catalog
6. Virtual Agent
7. Event Management (ITOM – Event Management)

Additional Preferred Technical and Professional Experience

1. Experience with PowerShell
2. Experience with SQL / Oracle
3. Experience/knowledge in monitoring tools/monitoring solutions for data center (Nagios, Dynatrace, other)
4. 5 to 8 years of experience in Client Facing Communications (Oral, Written)

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