L2 Application Support / Operation Engineer (A)

Please note that due to applicable Swiss legislation, we can only consider applications from Swiss citizens, EU citizens, and individuals with a valid work permit. Remote work from abroad is not possible.

Tasks:

• Processing of incident tickets generated by monitoring systems and the local service desk within SLAs
• Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders
• Takeover of periodical on-call duty (weekly 7x24)
• Administration of change requests, for application related process fulfillment
• Participation in periodic releases on weekends
• Engage in projects relating to operational aspects for existing or newly integrated applications
• Routine data cleansing of the systems
• Keep application operation documentation (knowledge database) up to date

Requirements:

• Completed IT training (Degree in Computer Science or other IT related certification)
• At least 2 years of professional experience in application support
• Knowledge of Java application server / database / AWA is an advantage
• Ideally, experience in banking with a knowledge of financial products
• Good Unix know-how (shell scripting is an advantage)
• Knowledge of Windows OS at server level
• Experience in Temenos T24 - TAFJ
• ITIL Foundation Certification
• Good written and spoken English, Basic knowledge in German

Soft Skills:

• Process-oriented and analytical approach
• Enthusiastic team player with strong communication skills
• Highly motivated, and proactive, with an eagerness to learn and take on new concepts