- +1
- Geneva, Switzerland
Über
For one of our clients, a prestigious company based in Geneva, we are looking for an :
Position:Perform role of Service Desk Analyst. Act as single point of contact for all employees for IT related issues.
Experience required:- 1-2 years Helpdesk or customer service experience desired.
- Good level of English.
- Answer customers' e-mails and telephone calls in a polite and courteous manner.
- Remain calm and polite when faced with customers annoyed by IT problems.
- Analyse situations reported by customers to determine if the impact is minor, medium, high, or critical, in order to define priority of case handling.
- Fully document Titan tickets to ensure that they contain pertinent and up-to-date information.
- Resolve customer problems.
- Document solutions in Titan Knowledge Base.
- Ensure proper follow-up and communication with customers in a timely manner.
Berufserfahrung
- Desktop Support
Sprachkenntnisse
- English