Representative - Customer Service

Who we are?

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years

Position Summary:

Euro Architectural Components a Richelieu's Division is looking for a CSR at our Warehouse Service Counter plays a key role in supporting our customers—both in-person and over the phone—by processing orders, providing product information, coordinating service requests, and ensuring a smooth and professional customer experience.

Location : 9015 Rue Du Champ D'eau, Saint-Leonard QC H1P3M3

Key Responsibilities:

• Greet and assist walk-in customers
• Provide accurate product and service information, including pricing and availability
• Process orders, quotes, returns, and warranty claims
• Work closely with warehouse and service teams to ensure timely fulfillment
• Maintain product knowledge and stay informed on inventory and new offerings
• Handle customer inquiries, resolve issues promptly, and escalate when necessary
• Keep the service counter area clean, organized, and efficient

Qualifications:

• Minimum 1–2 years of customer service experience, preferably in an industrial or technical environment
• Excellent communication skills in French and English (bilingual)
• Ability to analyze customer needs and respond effectively
• Good computer skills and ease with data entry
• Detail-oriented with excellent organizational skills
• Ability to work effectively in a fast-paced, team-oriented environment

What we offer

• A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

Are you interested in this position? We invite you to visit our corporate website at to submit your

We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.
Note that the masculine is only used to lighten the text.