admitting clerk registration outpatient

Work Type: Part Time

Location: WRHN @ Queen's Blvd (formerly St. Mary's General Hospital Campus)

Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.

WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.

At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.

Please Note: New employees must provide documentation/proof of COVID-19 vaccination status, a 2-step TB test, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at Waterloo Regional Health Network (WRHN). New Employees will require clearance from Employee Health, Safety and Wellness before they are able to begin any position within WRHN.

Position Summary :

The Admitting Clerk, Outpatient Booking performs documentation/clerical duties to facilitate complete and accurate booking of patient appointments in a timely, caring and confidential manner.

Responsibilities:

• Manage high volume bookings of elective outpatient appointments for specific departments through Cerner Scheduling as appropriate via telephone, faxing and Ocean mediums
• Manage Endoscopy block surgical bookings following approved guidelines and processes
• Pre-registration of patients as per protocol through Novari and Cerner
• Receive and transfer calls to other departments as appropriate
• Relay appropriate information regarding test preparation/instructions
• Transcribe accurate scheduling notes/instructions for medical, technical and clerical staff reference
• Responsible for distribution of WRHN's booking requisitions to physicians' offices
• Deliver booked requisitions to appropriate departments within WRHN
• Other duties as assigned

Position Requirements:

• Minimum Grade 12 Diploma
• Successful completion of a formal medical terminology program
• Keyboard at 60wpm plus experience with Cerner and Novari Systems and Microsoft Office Suite
• Ability to work and function efficiently under stressful situations
• Excellent interpersonal and communication skills with the ability to prioritize effectively
• Must have a pleasant and professional telephone manner
• Positive work record; good attendance is essential

Application Instructions:

EMPLOYEES OF LEGACY ST. MARY'S GENERAL HOSPITAL ARE REQUIRED TO SUBMIT THEIR APPLICATION ELECTRONICALLY USING INFOR.

As per the collective agreement, the internal recruitment process will be completed prior to the consideration of external applications.

Waterloo Regional Health Network is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.

International Applicants

If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.