Part-Time Customer Support Representative

90147

Description
We're seeking a dedicated and empathetic
Customer Support Agent
to join the mission. Our brand is built on creating beautiful, sustainable products that make everyday living easier and more joyful. This role is crucial for ensuring our customers have a positive and seamless experience, reflecting our commitment to quality and care in every interaction. You will be a key part of our team, efficiently addressing inquiries and managing orders through Gorgias and Shopify. A
keen eye for detail
is critical for success in this role, as you'll be the last touchpoint in ensuring our customers' orders are perfect.

Requirements

• Proven experience in a customer service or customer support role, preferably in a direct-to-consumer or e-commerce environment.
• Exceptional written and verbal communication skills with a friendly and professional demeanor.
• Strong problem-solving abilities and a talent for de-escalating difficult situations.
• Proficiency with customer support software (Gorgias) and e-commerce platforms (Shopify).
• High level of empathy and a genuine desire to help others.
• Excellent organizational skills and a keen eye for detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• An interest in home goods and a commitment to sustainability are a bonus. Our ideal candidate is passionate about providing the best possible customer experience

Responsibilities

• Serve as the primary point of contact for customer inquiries via email, phone, and social media, providing prompt, courteous, and accurate information.
• Efficiently manage and resolve customer issues, concerns, and complaints with empathy and professionalism.
• Process orders, returns, and exchanges through our e-commerce platform, ensuring accuracy and timely communication.
• Provide in-depth product knowledge to assist customers with their purchase decisions and answer questions about product features, usage, and care.
• Collaborate with other departments, including logistics, marketing, and product development, to address customer feedback and improve the overall customer experience.
• Maintain meticulous records of customer interactions, transactions, and feedback in our CRM system.
• Identify customer trends and proactively provide feedback to the team to help improve products and service procedures.
• Uphold the brand's positive image and voice in all communications

Working conditions
Part Time: Monday through Friday, 11:00 AM to 3:00 PM Eastern Standard Time (EST)

If this sounds like you, then you're just who we're looking for to join our remote LTVplus squad

Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs – because every day is a new adventure

Tech Checklist – Gotta Have It

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome
• A quiet, cozy workspace to handle calls and chats like a pro.

**Click Here

Your First Days at LTVplus: What to Expect**