Über
Monitor Service Now, work tickets as the come in, manage work load, schedule time with client to resolve issues.
Manage inventory, maintain cmdb.
What are the TOP 2 required skills that candidates must have'Very detailed with good communication and documentation. Customer service skills a must • What will the work schedule be for this position? (M-F 8-5) • Comptia A+ (Required) or 90 days after conversion • Lenovo warranty certifications a plus - • Supporting Windows 10 • MS Office 0365 • Remote access • SCCM Imaging • Asset management • All our work comes from Service Now ticketing system • Must be detailed and process oriented, able to work independently following detailed steps and be able to document troubleshooting steps taken and maintain daily ticket status. • Break-Fix support, changing system boards, hdds,laptop LCDs etc. • Good trouble shooting skills both HW and software • IMAC - Receiving equipment, unboxing and deploying (set up, breakdown) • Responsible to ship and track equipment to remote users and track returns documenting everything in the ticket • What will the work schedule be for this position? (M-F 8-5) No OT, No on call • How many overall years of experience should this person have? 4 • Certifications: A+ preferred • Conversion : $30.00
Min Exp:
Desktop Break/Fix Experience 4 years
Imaging Experience and 4 years
Laptop Break/Fix Experience and 4 years
Basic printer installation & configuration and 4 years
If interested; kindly send me your resume with answers Q1. How many years of Enterprise Desktop Support Experience do you have? Q2. Are you A+ certified? Q3. How far are you from 3240 Whipple Rd, Union City CA and how will you commute daily? Q4. For submission , client needs MM/DD of Birth and last 4 of Social - kindly share Q5. Which ticketing system have you used ?
Wünschenswerte Fähigkeiten
- Asset Management
- Microsoft Office 365
Berufserfahrung
- Desktop Support
Sprachkenntnisse
- English
Hinweis für Nutzer
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