Senior Salesforce Administrator - Paris - F/H/X - CDI

Partoo, who are we?

Partoo is a B2B SaaS scale-up committed to helping local businesses, large companies, or SMEs get closer to their customers. To do this, they have developed an all-in-one platform and different solutions that revolve around three value propositions: Get Found, Get Chosen, and Get Clients.

Through these propositions, they have developed several products that adapt to changes in the customer purchasing journey:

Get Found

• Presence: Synchronize store information on main platforms (Google, Facebook, Waze, etc.), directories, and GPS.
• Store Locator: Help customers find the store that’s right for them with up-to-date local data and dedicated filters on retailer websites.
• Social Media: Manage posts on Facebook, Google, Instagram, etc.

Get Chosen

• Review: Centralize, reply to, and analyze customer reviews received on Google and Facebook.
• Booster: Get additional positive reviews on Google through SMS and QR codes.
• Messages: Centralize and reply to all chat messages received via Google Business Messages, Messenger, and soon also via Instagram, WhatsApp, etc.

Get Clients

• Payments: Be able to offer online or QR code payment to customers.
• Click & Collect: Allow customers to buy products online and pick them up at the point of sale.
• Delivery: Offer home delivery.

Some key figures:

• Happy at Work label and the best Glassdoor rating in the French tech environment 4.9/5 with more than 200 reviews.
• 400+ happy employees, 36 different nationalities, offices in Paris and Barcelona.
• They manage 200,000 points of sale and work cross-functionally with +650 chains (Carrefour, Generali, Toyota, Decathlon, Essilor, etc.) and +4,000 SMEs in around 100 countries.

IMPACT

At Partoo, Salesforce and all (or almost) the other tools and processes are managed by the Ops team. Salesforce was implemented in-house 6 years ago, and since then every newcomer of the team has been trained to acquire some expertise on the topic and be autonomous on their projects. Today, we are looking for an experienced Salesforce Admin that can help us bring operational efficiency to the next step.

TEAM

Your role being transverse, you will be attached to the Ops Team, composed of the Enterprise Team (6+ people) managed by Fanny and the SMBs Team (3+ people) managed by Clément. They all have a deep knowledge of Salesforce back-office, but they need your guidance to keep our Salesforce strong over time. You will report to Clément and be involved in the Ops Team routines.

MISSIONS

• Ensure the health of the Salesforce back-office: user role and profile management, flow management, architecture management, etc. Objective: have a Salesforce under control.
• Lead & contribute to the refactoring of Salesforce for the SMBs Teams (which might include the integration of Chargebee).
• Work with the Ops team on the technical aspects of their projects, sometimes as an internal consultant to share your expertise, and sometimes by taking full responsibility for the technical aspects, in direct contact with the business teams.
• Manage Salesforce integrations with third-party applications like Docusign, Ringover, Hubspot marketing, etc.
• Train the Ops team on Salesforce best practices.
• Stay up-to-date on the Salesforce ecosystem in order to proactively propose improvements to the existing Salesforce setup.
• We might consider some projects like CPQ and/or a new billing tool implementation in 2025.

DESIRED PROFILE

• You have 5-7+ years of experience in Salesforce Administration and are able to suggest & challenge architecture decisions.
• You are performance & user-oriented, you know how to balance business needs & technical best practices.
• You know how to handle complexity while keeping things simple.
• You know how to communicate with teams and make sure best practices are adopted.
• You are a team player.
• You get excited with tools & their potentialities.
• You want to learn & grow with us.

RECRUITMENT PROCESS

• A first video call with Giulia, Talent Acquisition Specialist, 45 min.
• Interview with Louis, Revenue Ops Manager, 1h.
• AppBuilding case study (live screen sharing) & Interview with Clément, Chief Operations Officer, 1h30.
• Interview with Clément, Chief Operations Officer, 1h.
• Meeting with Fanny, Head of Revenue Ops Enterprise and other team members - 30min to 1h.

Rémunération & Avantages salariaux

• Rémunération: fourchette 60K-70K; toutes nos grilles de rémunération sont définies avec l’outilFigures et sont élaborées via notre "Career Path" (séniorité, compétences et équité interne).
• BSPCE; après un an d'ancienneté, nous offrons 35% du salaire fixe annuel en BSPCE, en fonction d'une valeur pré-établie et avec un "vesting" de 3 ans, pour faire profiter les équipes de notre valorisation.
• Accès à plusieurs activités sportives en interne (yoga, running, foot, escalade…) et un partenariat avecGymlib (4500 salles de sports et 300 activités).
• Avantages CSE viaLeeto ainsi qu’une carteWorklife (tickets restaurant, forfait mobilité durable, tickets CESU...).
• Mutuelle SantéAlan et solution de prévention de santé mentale avecAlan Mind etMoka.care.
• 6 RTT/an.
• 6 semaines de télétravail/an (après un an d’ancienneté) et 2 jours de télétravail/semaine.
• Événements internes/externes (soirée à thème, séminaires d’équipe et d’entreprise, parcs Astérix...).
• Participation à des missions associatives et inclusives via notre partenariat avecVendredi (2 jours associatifs offerts par Partoo) et notre groupe Women@Partoo.
• Découvreznos bureaux éco-responsables à Paris 18 comme au premier jour (+ parking).
• D’autres informations sont aussi expliquées dans notreEVP (Employee Value Proposition); culture, rituels, carrière… bonne lecture.

€60,000 - €70,000 a year

À compétences égales, ce poste est ouvert aux travailleurs et travailleuses en situation de handicap ou assimilés au sens de l’article L5212-13 du Code du travail. Partoo s’engage en faveur de la diversité, l’égalité professionnelle, l’emploi des travailleurs handicapés.

With equal skills, this position is open to disabled workers or those considered to be disabled within the meaning of Article L5212-13 of the French Labour Code. Partoo is committed to diversity, professional equality, and the employment of disabled workers.

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