Technical Support Associate (German and English)

IT Workplace Services Professional
For our Medical Devices client in Zug, we are currently looking for a IT Workplace Services Professional.

The position is basically between 1st and 2nd level support. The focus is on 2nd level support and not 1st level.
The perfect candidate exhibits a Lean-Agile Mindset and working knowledge of the ITIL v3 processes in an IT service delivery. Additionally we are looking for someone who speaks fluent English and has experience with ticketing systems and troubleshooting hardware, software and mobile devices.
You manage IT hardware lifecycle management & deskside support processes/managed services for the site

Drive the user experience and promote best practices

You drive and enable standard workplace infrastructure, global/local projects, and deployments in collaboration with product teams.

You support local Business Continuity and IT Disaster Recovery planning activities

Excellent working knowledge of the ITIL v3 processes in an IT service delivery

Experience with ticketing systems and troubleshooting hardware, software and mobile devices

Google Suite of Applications, MS Office, etc.

Solid written and oral communication skills in English, German is a plus