Software Development Engineer, EU International Technology (INTech)

Come join our EU International Technology (INTech) team! We are seeking a passionate and innovative Software Developement Engineers to help define and deliver initiatives for Post Purchase Experience, one of our Circular Growth EU big rocks.

The mission of INTech Circular Growth is to become the top destination for customers to get maximum value from items they own, for as long as possible, and with direct environmental/financial benefits. Circular growth is about making sure that products and their related materials keep creating value in the economy for as long as possible before reaching landfills, hence minimizing the environmental impact directly related to products consumers buy. This is one of the most strategic and complex shifts for the retail industry, which is fueled by EU consumers, but also via compliance mandates e.g. through environmental badging.

Within Circular Growth, the Repairs team envisions a world where the lifespan of products extends far beyond their initial purchase, fostering sustainability, reducing waste and enhancing customer experience. Our vision is to provide best in class, cost effective and complete repair solutions to Amazon customers (Retail and 3P) for all repairable products, regardless of warranty coverage.

We have a roadmap focused on expanding Warranty Repairs Program to comply with the regulation changes around repairs in EU. In Mar'23, the EU Commission released the draft for “Right to Repair” to increase the useful lives of product through repair. It proposes that sellers shall be required to offer repair of a defective item whenever it is cheaper to repair than replace within the legal guarantee period (≥2 years of purchase). To comply with regulation, (1) we will build self-service repair onboarding experiences for vendors and repair partners, enabling us to scale the existing repair offering to 95% of warranty cases in focus categories and 90% across all remaining repairable categories; (2) we will expand these tools to 3P sellers, thus allowing them to comply as well; (3) we will mitigate gaps in the current customer experience.

We value teamwork, hustle, and good communication skills. You should be somebody who enjoys working on complex system software, have a customer centric mindset, and feel strongly about building automated systems that operate at worldwide scale with minimal human intervention. You will collaborate with other team members and stakeholders. You will have a strong sense of ownership and demonstrable record of success in delivering new features.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

Job ID: 2606333 | Amazon Europe Core Sarl