Application Support Engineer / FRANCE

Temporary employment: PROJECT-BASED CONTRACT

Your role:

• Taking full end-to-end responsibility for providing application support to the customer;
• Finding permanent (or sustainable) solutions, or workarounds to incidents;
• If applicable, creating problem reports and/or change requests and linking them to incidents;
• Describing the solutions and confirming whether they will eventually lead to restoring service operations;
• Creating specific input required for incident reviews to be conducted by the customer, as well as continuous Knowledge Management (KM) feeds related to incidents;
• Participating in standby/on-call duty.

Your profile:

• Spring Boot: micro-services framework;
• Distributed Systems;
• gRPC;
• Working knowledge of ITIL framework;
• Fluent written and spoken English;
• Capability to absorb new information quickly;
• Ability to work under pressure (time, workload, customer);
• Demonstrated supportive attitude towards the customer with strong SLA focus;
• Very good organizational skills:
• Ability to coordinate multiple tasks as well as maintain the work schedule for other co-workers;
• Structured way of working;
• Well-bred social behaviour;
• Onsite work shifts of 8 hours covering the service of the time range 24/7 with some flexibility required when overtime is exceptionally needed.

If you’re interested in this role, apply via e-mail: jobs@gemmaone.com to forward an up-to-date copy of your CV. Please, attach your CV in English.

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