Senior Manager, Digital Experience & Performance for Raffles Hotels & Resorts

Raffles Hotels & Resorts is the birthplace of stories and legends since 1887. As a legendary brand, steeped in history, it is loved by generations past, present, and future. Representing the pinnacle of ultra-luxury hospitality within Accor Group, Raffles is currently undergoing exciting phases of rebirth and expansion.

At distinguished landmark addresses around the world, Raffles is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating, and always respectful of local communities, heritage, and the environment. Its timeless elegance, refined manners, and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend, and returns as family. Raffles is progressively shaping the future of luxury hospitality, focusing on employee journey and growth.

Reporting to the Global Director Digital Experience & Performance, the Senior Manager will drive the E-Commerce business by managing product, content, and performance across multiple projects on Raffles.com and other direct channels. This role is critical for creating, maintaining, and enhancing brand assets related to Raffles, aiming to maximize click-through rates and conversions.

• Develop projects to boost revenue generation on key direct channels for the brand (RA.com, ALL.com, APP, and hotel micro-websites).
• Responsible for defining, documenting, prioritizing, and communicating requirements throughout all stages of the product lifecycle.
• Ensure that products meet and exceed the highest standards.
• Establish KPIs and metrics to measure the success of digital initiatives.

• 6+ years of diverse experience in a Digital & E-commerce department.
• High performance and success in previous roles.
• Project background with product culture.
• Strong understanding of digital technologies, platforms, tools, including web analytics, CMS systems.

Visa Requirements: Must legally be authorized to work in Paris.

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