Senior Workplace IT Support Engineer

Your mission in the team:

As onsite technician of Allianz Direct you’ll be the in-house expert on any workplace related queries. You’ll work closely with the global teams using our OneWorkplace on maintenance and improvements for our users.

This includes helping our users if they face any issues with their devices or escalating a ticket, if necessary, to SME groups within Allianz Technology. You’ll also help us extend our OneWorkplace according to the needs of our organisation, onboard new colleagues and handle IAM requests to non-critical systems.

What do we recommend to be successful?

This role is based in Paris with flexible remote work.

Key responsibilities:

• Onsite support for IT infrastructure in Paris office (including remote personnel)
• Single point of contact for VIP users
• Incident management in ServiceNow and OpsGenie
• LegRo/LegBa for GIAM, ServiceNow & Active Directory
• Single point of contact for on-/off-boarding of new colleagues
• Identity and Access Management admin on non-critical services/applications, mainly in GIAM
• IT consultancy for OneWorkplace of Allianz Direct France and globally

Qualifications/Key skills:

• Minimum 3 years of relevant experience in IT environment
• Knowledge of and experience with onsite support of IT infrastructure
• Knowledge of and experience with ServiceNow, GIAM (OneIdentity), Jira and Confluence (or similar collaboration and service systems)
• Knowledge of and experience with Microsoft 365 services & applications
• Very good written and speaking level of French and English languages
• Service orientated way of working
• Strong team player
• Flexibility

It is a Plus:

• Experience in Allianz Group Incident & Service management
• Experience in VIP support
• Experience with Allianz Group IT workplace
• Experience with Allianz Group AMC Laptops

What is in it for you?

• International Team in Paris: Work with a diverse team in our central Paris beautiful office.
• European Mobility: Opportunities for work assignments across Europe.
• Meal Voucher: Enjoy extensive dining options with our meal vouchers.
• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Flexible Remote Work: Embrace a work-from-home option with flexible scheduling.
• Continuous Learning: Benefit from ongoing professional development and training.

Our recruitment process:

1. First interview/ Introduction call with your future manager Patrick (Head of Workplace and Helpdesk)

2. Technical interview

3. Behavioural interview with a member of the People team

4. Reference check

Allianz Direct France x Luko, Who are we?

We created Luko with a simple vision. 50% of consumers don’t trust their insurer, yet it is mandatory in many cases and it is the only stakeholder you can turn to when damage occurs in your home. So we decided to reinvent insurance to make it finally customer-centric like we believe it was meant to be.

We started by creating the most transparent and useful insurance company out there: one that you can finally trust, because its business model was designed for positive impact and because its product experience is meant to empower users rather than mislead them.

In 6 years, we have convinced over 400,000 users to trust us. We rapidly became the online home insurance market, putting technology at the service of customer satisfaction and operational efficiency: by 2022, 25% of home insurance policies sold online in France were Luko policies; and nearly one in two new Luko customers took out a policy on the recommendation of friends and family.

In February 2024, Luko joins Allianz Direct, the digital pan-European subsidiary of the Allianz Group, with the aim of becoming the market leader in direct home insurance in France. This makes Luko emerging the strongest neo-insurer.

Together, and because Luko and Allianz Direct share a common vision and DNA, we will continue our mission to shake up the market by offering the best value for money and even more simplicity and transparency.

Allianz Direct DNA
Becoming part of the Allianz Direct organisation means that you have a match with our DNA. We have the following 6 core values:
● Customer obsessed
● Communicative
● Data-driven
● Agility
● Team player
● Open-minded

You’ve read all the way, you may as well apply!

Our company-wide communication language is English (written & spoken). We would therefore appreciate it if you could send us your application’s content (CV, cover letter, portfolio…) in English.

Belonging: Diversity, Inclusion & Equity

We believe inclusion is the result of ongoing commitment. We want to build an authentic environment, open to everyone regardless of nationality, physical ability, family structure, age, socio-economics, civil status, sexual orientation, gender identity, ethnic origin, religion, belief or anything else that makes your life experience unique. We are continuously working to create a diverse, equitable and inclusive environment, where everyone has a space to thrive.

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