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Based in Basel
RegistrierenDesktop Support Engineer
- Desktop Support+1XXXX
- CertificationsHelp Desk SupportLinux+3XXXX
- Basel-Stadt, Switzerland
- Desktop Support+1XXXX
- CertificationsHelp Desk SupportLinux+3XXXX
- Basel-Stadt, Switzerland
Unternehmen
Über
Companies on the platform are looking for highly skilled Desktop Support Engineers to join their team. The ideal candidates will be responsible for providing technical assistance and support related to computer systems, hardware, and software, as well as responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. The salary range for this position is approximately CHF 70,000 to CHF 90,000, depending on experience and qualifications.
Vergünstigungen und Benefits
- Work-life balance
- Competitive salary package
Stellenangebot
Wer Sie sind
- Proven experience as a Desktop Support Engineer or similar role
- Knowledge of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent problem-solving and communication skills
- Bachelor’s degree in Information Technology, Computer Science, or relevant field
Ihre Aufgaben
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Wünschenswerte Fähigkeiten
- Certifications
- Help Desk Support
- Linux
Berufserfahrung
- Desktop Support
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