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AR Business Analyst
- Irving, Texas, United States
- Irving, Texas, United States
À propos
Job Summary FleetPride is seeking a highly motivated and analytically driven Accounts Receivable Business Analyst to support the AR Shared Services organization. This role will serve as a critical link between customers, Sales, Customer Service, and Finance, helping to drive resolution of billing issues, improve cash flow, and enhance the overall customer experience.
The ideal candidate brings a strong blend of analytical capability, business acumen, and interpersonal effectiveness. This individual will play a key role in analyzing accounts receivable trends, identifying root causes of disputes or delays, and partnering cross‑functionally to drive timely resolution.
This position requires a confident communicator who can effectively engage with external customer stakeholders as well as internal teams, leveraging data and reporting to influence outcomes and improve processes.
Duties & Responsibilities
Analyze customer accounts to identify trends in past‑due balances, disputes, deductions, and payment behaviors
Investigate and resolve complex billing and payment discrepancies in partnership with internal and external stakeholders
Proactively identify root causes of recurring issues and drive sustainable resolution
Support collections efforts by providing insights and analysis to prioritize actions and improve cash flow
Customer & Stakeholder Liaison
Serve as a primary point of contact for key customer accounts, building strong, professional relationships
Partner closely with Sales, Customer Service, and Finance Shared Services teams to resolve billing and account issues
Communicate effectively with customers to address inquiries, clarify discrepancies, and ensure timely resolution
Act as a liaison between customer procurement platforms and internal systems to ensure alignment and accuracy
Reporting & Data Analysis
Utilize Excel and other tools to analyze large data sets and translate findings into actionable insights
Monitor key metrics such as DSO, aging trends, dispute volumes, and resolution timelines
Support leadership with ad hoc reporting and analysis to inform decision‑making
Process Improvement & Operational Support
Identify opportunities to improve AR processes, reduce manual effort, and enhance data accuracy
Partner with AR leadership to implement process improvements and standardization initiatives
Support system enhancements and participate in testing and validation of AR‑related changes
Assist in documenting processes and developing best practices across the AR function
Systems & Platform Support
Develop working knowledge of AR systems and customer billing platforms (e.g., Billtrust, Coupa, Ariba, OBS)
Support issue resolution related to invoice submission, data discrepancies, and system integrations
Collaborate with IT and internal teams to troubleshoot and resolve system‑related challenges
Education & Training
Bachelor’s degree in Finance, Accounting, Business, or related field required
Knowledge & Experience
3–5+ years of experience in accounts receivable, finance, or business analysis roles
Experience in high‑volume AR or shared services environments
Strong proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP/XLOOKUP, data analysis) required
Experi
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Compétences linguistiques
- English
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