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Inside Sales RepresentativeThrone Depot • Billerica, Massachusetts, United States
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Inside Sales Representative

Throne Depot
  • US
    Billerica, Massachusetts, United States
  • US
    Billerica, Massachusetts, United States
Postuler Maintenant

À propos

Inside Sales Representative Job Description The Inside Sales Representative is an integral member of the sales and customer service team, providing frontline support to both new and existing customers. This role combines customer service and inside sales responsibilities and requires a comprehensive understanding of products, pricing, order entry processes, and industry standards. The representative must be capable of professionally assisting a wide range of customers, including Construction, Special Event, Seasonal, and Long-Term clients, while collaborating effectively with diverse team members. The position operates in a fast-paced environment where adaptability, attention to detail, and a strong commitment to excellence are essential for success.
Position Details
Employment Status: Salary, Exempt
Reports To: Sales Manager
Location: Billerica, MA (in-office)
Schedule: Monday–Friday | Full-Time
About The Throne Depot The Throne Depot is a family-owned portable restroom company serving Southern New England since 2005. With locations in Billerica and Rehoboth, MA, we've built a reputation for reliable, responsive service backed by our signature SOCO Service Guarantee - the competitive difference that sets us apart. We serve contractors, event coordinators, municipalities, and residential customers across Massachusetts, Rhode Island, Southern Maine, New Hampshire, and Eastern Connecticut.
Position Overview We're looking for a motivated, people-first Inside Sales Representative to join our growing team at our Billerica headquarters. This is a dual-role position covering both inbound lead follow-up. If you love talking to people, closing deals, and being part of a team that actually delivers on its promises, we want to hear from you.
Key Responsibilities
Respond promptly to inbound inquiries from contractors, event coordinators, municipalities, and residential customers; handle calls professionally and route to appropriate departments when necessary.
Qualify leads, build quotes, and close sales for portable restroom rental, service agreements, and related products; prepare spreadsheet-based proposals and cost estimates.
Manage and grow an assigned account base through regular outreach, check-ins, and renewal conversations.
Deliver total customer care - maintain a professional, positive attitude and ensure high levels of customer satisfaction by educating customers on operational standards.
Provide product recommendations and pricing guidance across all offerings, including toilets, trailers, sinks, special event services, construction, seasonal, and long-term rentals.
Demonstrate full knowledge of the customer service lifecycle, including order entry, documentation, complaint resolution, inventory availability, service issues, and accounts receivable inquiries.
Accurately enter customer and order information into Salesforce CRM and ServiceCore dispatching and order management systems.
Utilize construction bidding software to identify and bid on relevant projects.
Coordinate with operations and dispatch to ensure seamless delivery of the SOCO Service Guarantee.
Track activity metrics and contribute to weekly sales reporting.
Generate new sales leads and identify potential business opportunities.
Represent The Throne Depot brand with professionalism, positivity, and a commitment to customer satisfaction.
Perform additional duties as assigned.
Key Performance Indicators
Strong product knowledge and adherence to value-based pricing
Efficient time management and productivity
Timely execution of all sales-related activities
Independent work ethic and professionalism
Strong decision-making and organizational skills
Proactive approach and attention to detail
Ability to manage stressful situations
Excellent verbal and written communication skillsRapid learning capability and information retention
Persistence and resilience when facing challenges
Ability to work effectively in a team environment
Proficiency in Microsoft Office and Outlook
Flexibility to work overtime, weekends, and holidays as needed
What We’re Looking For
1–2 years of sales experience - inside sales, account management, or customer-facing roles preferred
Comfortable with both inbound and outbound phone-based sales
Strong verbal and written communication skills - friendly, confident, and clear
Self-motivated with the ability to manage a pipeline and hit targets
Proficiency with CRM tools and basic computer skills (Salesforce, ServiceCore, Microsoft Office, email)
A positive, team-first attitude that fits our family-owned culture
Experience in construction, events, or service industries is a plus - but not required
Position Qualifications
Legally authorized to work in the United States
Minimum one year of inside sales or customer service experience preferred
Demonstrated experience using computer-based systems, including CRM platforms such as Salesforce and order management software such as ServiceCore
Compensation & Benefits Pay Structure:
Salary $60,000+
Commission: Earned on new business and renewals - uncapped earning potential
Schedule: Monday–Friday | Full-Time
Location: Billerica, MA (in-office)
Benefits Include:
Paid time off and holidays
Supportive, family-owned team environment
Room to grow - we promote from within
Be part of a recognized brand with the SOCO Service Guarantee behind you
How to Apply We'd love to hear from you. Send your resume and a brief note about your sales background to dmcgee@thronedepot.com
Subject Line: Inside Sales Representative – Billerica
Additional Information This job description outlines the general nature and level of work expected for this position and is not intended to be an exhaustive list of responsibilities, duties, or skills. Responsibilities may change based on business needs. The Throne Depot operates as a collaborative team environment, and employees may be asked to support other departments or work additional hours, including weekends, as required.
The Throne Depot is an Equal Opportunity Employer.
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  • Billerica, Massachusetts, United States

Compétences linguistiques

  • English
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