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Digital Product Manager - Partner/customer Self-Service applications and experienceGetecube • New Bremen, Ohio, United States
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Digital Product Manager - Partner/customer Self-Service applications and experience

Getecube
  • US
    New Bremen, Ohio, United States
  • US
    New Bremen, Ohio, United States
Postuler Maintenant

À propos

Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world‑class, diverse workforce that puts the customer at the center of everything we do.
About the role We are looking for a Digital Product Manager to lead the strategy, development and adoption of customers and subcontractors’ self‑service solutions within our global service organization.
The role aims to enhance customer experience, increase service efficiency and support scalable service growth through digital channels.
As a Digital Product Manager – Partner/Customer Self‑Service Applications and Experience, you will lead the strategy, development, and adoption of self‑service solutions for customers and subcontractors within our global service organization. This role focuses on enhancing customer experience, increasing service efficiency, and enabling scalable service growth through digital channels.
Job Description Product strategy and roadmap
Define and maintain the self‑service product vision aligned with service business priorities
Identify opportunities for digitalizing service journeys
Build and manage a value‑driven product roadmap
Business value and performance
Develop business cases and define KPIs (e.g., adoption rate, cost reduction, service productivity, revenue contribution)
Monitor product performance and drive continuous improvement
Ensure strong focus on customer satisfaction and operational impact
Digital product delivery
Lead agile development cycles in collaboration with technical delivery teams
Translate business needs into clear product requirements, define test strategies and scope, and contribute to testing activities
Ensure integration with enterprise platforms (e.g., SAP, CRM, IoT, data analytics environments)
Stakeholder management and transformation
Act as a key interface between Climate Solutions Europe service teams, countries, and digital functions
Support deployment, communication, and adoption of new solutions
Lead the rollout of new functionalities and train local teams across countries
Contribute to service transformation initiatives
Customer experience leadership
Design seamless omnichannel self‑service journeys
Capture user feedback and leverage data insights to refine product strategy
Requirements
5–10+ years of experience in digital product management, service digitalization, or customer platform leadership
Experience in B2B service environments or industrial/service operations is a strong advantage
Proven track record of delivering customer‑facing digital solutions
Strong business and service process understanding
Experience in agile product management and stakeholder leadership
Data‑driven mindset
Exposure to AI, automation, or connected services is a plus
Ability to operate in an international matrix organization
Master’s degree in business, engineering, digital, or a related field
English proficiency (C1 level), German and/or French is a plus
Office‑based role with approximately 25% travel
Benefits
Exciting responsibilities: Shape digital transformation and innovation within service and customer experience
Work environment: Permanent position in a successful company where digital innovation meets a modern workplace culture
Development: Access to internal academies and external partners offering professional and personal growth opportunities
Health: Employee and family health programs supporting well‑being
Retirement planning: Company pension scheme
Benefits: Competitive compensation including bonuses beyond statutory requirements
Vacation: 30 days of paid vacation per year
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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  • New Bremen, Ohio, United States

Compétences linguistiques

  • English
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