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After Sales ManagerLink Recruiting • Rhinelander, Wisconsin, United States
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After Sales Manager

Link Recruiting
  • US
    Rhinelander, Wisconsin, United States
  • US
    Rhinelander, Wisconsin, United States
Jetzt Bewerben

Über

After Sales Manager

Lead Service Excellence. Build Customer Loyalty. Drive Operational Impact.

In this role, you'll take full ownership of a country-level After Sales organizationshaping strategy, elevating service performance, and ensuring customers receive the reliable, high-quality support they depend on. You'll lead a team that keeps operations running, customers confident, and the business growing.

This is a position for a hands-on, people-first leader who thrives at the intersection of service, strategy, and customer experience.

What You'll Do

As the After Sales Manager, you will:

  • Lead national After Sales operationsoverseeing service, parts, field support, and workshop performance

  • Build and execute a market-aligned After Sales strategy that drives growth and customer satisfaction

  • Strengthen the service network through partnerships, dealer development, and consistent service delivery

  • Drive service and parts revenue, including service agreements and dealer support

  • Lead warranty, remanufacturing, and technical support processes

  • Champion safety, quality, and continuous improvement across all After Sales functions

  • Develop and mentor a high-performing team with trust, accountability, and hands-on leadership

  • Represent the country organization in regional and global After Sales forums

  • Collaborate closely with Sales to build long-term customer relationships

  • Travel domestically and internationally (approx. 50%)

What You Bring

  • Bachelor's or Master's degree in Forestry, Engineering, Business, or equivalent experience

  • 10+ years in aftersales, service, parts, or operations leadership

  • Proven success leading teams and service-based business units

  • Strong commercial mindset and understanding of service profitability

  • Experience in forestry, heavy equipment, industrial machinery, or automotive is a plus

  • A leadership style grounded in trust, development, and accountability

  • Confidence navigating complex customer situations with sound judgment

  • Deep knowledge of service operations, tools, and processes

  • A continuous improvement mindset and collaborative approach

Decision Rights & Scope

You'll have full operational leadership for After Sales within the country organization, including:

  • Defining team structure and operating models

  • Owning the After Sales budget and ensuring financial performance

  • Setting the scale and scope of service operations

  • Selecting, developing, and managing After Sales personnel

  • Ensuring alignment with global frameworks, governance, and approval thresholds

Our Commitment to You

We're committed to creating an environment where people can grow, lead, and succeed. You'll have access to:

  • Competitive compensation

  • 401(k) retirement plan

  • Health, dental, and vision insurance

  • Paid time off and company holidays

  • Professional development and learning opportunities

Work Environment

A blend of office, workshop, and field settings with moderate to high noise levels depending on location.

Physical Requirements

  • Frequent standing, walking, and use of hands/arms

  • Ability to lift up to 50 lbs frequently and up to 175 lbs occasionally

  • Regular communication and full range of vision capabilities

Position Details

  • Employment Type: Full-time

  • Schedule: MondayFriday, approx. 7:00 a.m.5:00 p.m.

  • Travel: Domestic + international (approx. 50%)

  • Language: English required; Finnish a plus

Equal Employment Opportunity StatementLink Recruiting, LLC is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

  • Rhinelander, Wisconsin, United States

Sprachkenntnisse

  • English
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