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Sr Desktop Support TechnicianElbit Systems of America • Merrimack, New Hampshire, United States
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Sr Desktop Support Technician

Elbit Systems of America
  • US
    Merrimack, New Hampshire, United States
  • US
    Merrimack, New Hampshire, United States
Jetzt Bewerben

Über

Job Description The Desktop Support Technician Level III is responsible for maintaining and monitoring end-user workstations and productivity within the local area network. This role also involves performing a range of maintenance, software installation, end-user support, and training tasks to ensure workstations and networks adhere to company standards.
Responsibilities
Displays knowledge of technology fundamentals required for the technician role
Provides primary, secondary, and tertiary support for users of desktop computers and peripherals
Offers primary support for client computer access to network resources
Analyzes, supports, and resolves customer technical issues including malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop
Installs, configures, and maintains computer hardware, peripherals, and applications consistent with IT standards and processes
Coordinates issues and solutions with other IT support personnel and users
Responds to user issues in a timely and effective manner
Works as a member of a team and provides off-hours support when required
Uses tracking system to document issues and resolutions
Ensures compliance with established company security policies and accepted risk impact to the business
Performs system or network administrative functions (review of system logs, backup activity, etc.)
Provides remote support throughout the U.S. and other Elbit Systems worldwide locations as needed
Knowledge (Education/License/Certification, Prior Experience)
3-5 years functional experience may substitute for a Bachelor's degree
Associate's degree is preferred; 1-2 years functional experience may substitute
Specific Degree Field Required: Information Technology or Computer Science
5-10 years of functional (using skill set) experience is required
Entry level management experience is required
5-10 years of industry experience is required
Training Pre-requisites (Within One Year of Taking Position):
ESD
Safety Training, as dictated by Safety Department
Skills and Abilities
CA Technologies
Microsoft Active Directory
Ability to troubleshoot hardware and software issues related to desktop systems and peripherals
Ability to diagnose and mitigate basic network connectivity issues
Ability to deploy new hardware, peripherals (standalone or networked), and software
Ability to quickly determine user issues and take action to solve problems
Ability to assist users via remote support tools or at the user’s desk
Ability to establish computer connections on existing networks
Ability to use operating system tools to mitigate system issues
Ability to install and configure printers
Communicates clearly and concisely, in written and oral formats, with appropriate audiences about decisions, plans, and tasks in a timely manner
Ability to work On-Call on a scheduled rotation
Travel/Physical Requirements
Uses standard office equipment, computers, phones, photocopiers, filing cabinets & fax machine
Professional fast-paced environment
Largely a sedentary role
Lift up to 50 lbs., walk, kneel, stoop, and/or crawl, sometimes in tight places
Position generally requires (50% sitting, 30% walking & 20% standing)
May require travel up to 10%
Benefits
Most locations offer a 9/80 schedule, providing every other Friday off
Competitive compensation & 401(k) program to plan for your future
Robust medical, dental, vision, & disability coverage with qualified wellness discounts
Basic Life Insurance and Additional Life & AD&D Insurances are available
Flexible Vacation & PTO
Generous Employee Referral Program
Voluntary Benefits Available: Longer Term Care, Legal, Identity Theft, Pet Insurance, and more
Voluntary Tricare Supplement available for military retirees
This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. The employer has the right to revise this job description at any time. The job description is not an employment contract. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Elbit America is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
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  • Merrimack, New Hampshire, United States

Sprachkenntnisse

  • English
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