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Mobile Support Lead
- Atlanta, Georgia, United States
- Atlanta, Georgia, United States
Über
Lead high‑severity incidents and outage bridges, ensuring timely resolution and clear stakeholder communication.
Perform deep troubleshooting and root cause analysis across mobile apps, APIs, and backend integrations.
Partner with development, product, and business teams on L3 enhancements and roadmap initiatives.
Collaborate with observability teams to enhance monitoring, alerting, and proactive issue detection.
Drive continuous improvement through automation, runbooks, and operational excellence initiatives.
Required Qualifications 7+ years of experience in mobile application development and/or L2/L3 production support.
Strong hands‑on expertise in iOS and/or Android architecture, APIs, and troubleshooting.
Experience supporting backend integrations and channel proxies.
Proven experience leading P1/P2 production incidents in a global 24x7 environment.
Proficiency with mobile debugging tools (Xcode, Android Studio, Charles Proxy).
Familiarity with observability tools (AppDynamics, Datadog, etc.) and CI/CD pipelines.
Strong communication and stakeholder management skills.
Preferred Qualifications Exposure to cloud platforms (AWS or similar).
Knowledge of API gateways.
Familiarity with ITIL and ServiceNow.
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Sprachkenntnisse
- English
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