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Sales Operations Manager (Remote)Concentrix • Lincoln, Nebraska, United States
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Sales Operations Manager (Remote)

Concentrix
  • US
    Lincoln, Nebraska, United States
  • US
    Lincoln, Nebraska, United States
Jetzt Bewerben

Über

Remote Sales Operations Manager
– Concentrix
Job Summary: Manage sales performance, processes, and teams for remote operations. Support clients, drive coaching, and optimize resources.
Responsibilities
Own overall sales performance (conversion, revenue, productivity) across assigned programs
Drive daily/weekly performance rhythms to ensure consistent execution
Identify performance gaps early and implement corrective actions
Partner with leaders to build strong pipelines and hit or exceed targets
Lead and develop Team Leaders and Sales Coaches to drive a high-performance culture
Hold leaders accountable to daily performance management, coaching effectiveness, and action plans
Ensure consistent use of tools (PULSE, dashboards, reporting) to track and drive results
Reinforce a culture of accountability, urgency, and ownership
Shift coaching approach to be skill-based and behavior-focused (sales conversations, objection handling, rapport building)
Ensure coaching is documented, consistent, and tied directly to performance outcomes
Partner with Training to improve new hire readiness and early tenure success
Partner with WFM to optimize staffing, scheduling, and coverage to support sales demand
Identify opportunities to improve efficiency and productivity without sacrificing quality
Drive consistency in processes, communication, and execution across teams
Maintain strong relationships with client stakeholders, ensuring transparency on performance and action plans
Translate client expectations into clear operational actions
Proactively communicate risks, opportunities, and progress
Qualifications
Associate's degree preferred with more than ten years of experience and 2‑4 years of progressive management experience
Demonstrated ability to analyze and improve work processes and establish a course of action
Demonstrated ability to coach and develop action plans, maximizing performance and providing effective feedback
Ability to implement change and adapt quickly to changing business needs
Work well under pressure and follow through on items to completion while maintaining a professional demeanor
Excellent written and verbal communication skills; ability to present information internally and externally
Proven ability to organize and prioritize projects in a fast‑paced, deadline‑oriented environment
Demonstrated ability to mentor, coach, and provide direction to a team of employees
Demonstrated initiative and ownership with focus on continuous improvement
Demonstrated customer‑service disposition and professionalism for self and team
Willingness to work a flexible schedule
Must have 1+ year of experience as an Operations Manager or Sales Operations Manager
Must have 3‑5 years of proven high‑level sales leadership – OB sales experience would be ideal
Must reside in the United States and have a valid U.S. address
18 years of age or older with a completed high‑school diploma or GED
Benefits
Base salary range: $60,000.00 – $75,000.00 annually (actual salaries vary by qualifications, experience, and location)
Medical, dental, and vision insurance
Employee Assistance Program (EAP)
401(k) retirement plan
Paid time off and holidays
Paid training days
DailyPay enrollment option for early pay access
Company networking groups (Women, Black Professionals, LGBTQ+, Disabilities, Neurodiversity, Women in Tech, OneEarth Champions, etc.)
Health and wellness programs with trained partners
Mentorship programs
Work‑from‑home convenience with company‑supplied technologies
Programs and events supporting diversity, equity, inclusion, sustainability, and community support
Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, etc.
Additional perks and benefits
Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary.
Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf
Accommodation Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Work Authorization Only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address.
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  • Lincoln, Nebraska, United States

Sprachkenntnisse

  • English
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