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Sales Operations Manager (Remote)
Minacs
- New York, New York, United States
- New York, New York, United States
Über
Responsibilities
Own overall sales performance (conversion, revenue, productivity) across assigned programs
Drive daily/weekly performance rhythms to ensure consistent execution
Identify performance gaps early and implement corrective actions
Partner with leaders to build strong pipelines and hit or exceed targets
Lead and develop Team Leaders and Sales Coaches to drive a high‑performance culture
Hold leaders accountable to daily performance management, coaching effectiveness, and action plans
Ensure consistent use of tools (PULSE, dashboards, reporting) to track and drive results
Reinforce a culture of accountability, urgency, and ownership
Shift coaching approach to be skill‑based and behavior‑focused (sales conversations, objection handling, rapport building)
Ensure coaching is documented, consistent, and tied directly to performance outcomes
Partner with Training to improve new‑hire readiness and early tenure success
Partner with WFM to optimize staffing, scheduling, and coverage to support sales demand
Identify opportunities to improve efficiency and productivity without sacrificing quality
Drive consistency in processes, communication, and execution across teams
Maintain strong relationships with client stakeholders, ensuring transparency on performance and action plans
Translate client expectations into clear operational actions
Proactively communicate risks, opportunities, and progress
Qualifications
Associate’s Degree preferred; more than ten years of experience with two to four years of progressive management experience preferred
Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals
Demonstrated ability to coach and develop action plans, maximizing performance and providing effective feedback
Demonstrated ability to implement change; flexibility to adapt quickly to changing business needs
Work well under pressure and follow through on items to completion while maintaining a professional demeanor
Excellent communication skills, both written and verbal; ability to present information to internal and external associates
Proven ability to organize and prioritize projects in a fast‑paced and deadline‑oriented business environment
Demonstrated ability to mentor, coach and provide direction to a team of employees
Demonstrated ability to take initiative and ownership with focus on continuous improvement
Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
Willingness to work a flexible schedule
MUST
have 1+ year of experience as an Operations Manager or Sales Operations Manager
Must
have 3-5 years of proven high‑level sales leadership – OB sales experience ideal
Must reside in the United States and have a valid U.S. address for residence
18 years of age or older with a completed high school diploma or GED, required
Benefits Base salary range: $60,000.00 – $75,000.00 annually
Medical, dental, and vision insurance
Comprehensive employee assistance program (EAP)
401(k) retirement plan
Paid time off and holidays
Paid training days
DailyPay enrollment for early pay access
Work‑from‑home convenience with company‑supplied technologies
Physical & Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Work Authorization Only applicants who are legally authorized to work in the United States will be considered. Must reside in the United States or have a valid U.S. address for residence.
Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
Accommodation for Disabilities Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
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Sprachkenntnisse
- English
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