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Business Systems Administrator
- St. Petersburg, Florida, United States
- St. Petersburg, Florida, United States
Über
Key Responsibilities:
Administer, maintain, and improve the NetSuite ERP environment, including roles and permissions, saved searches, workflows, custom records and fields, forms, dashboards, and scheduled processes
Manage and monitor integrations between business systems using Celigo, including building and maintaining integration flows, troubleshooting sync errors, and ensuring data integrity across platforms
Administer and support our connected business applications - including Shopify, Zendesk, Smartsheet, and Expensify - handling configuration, user provisioning, troubleshooting, and vendor escalations
Manage the user lifecycle across our Microsoft environment, including Entra ID account provisioning and deprovisioning, Microsoft 365 administration, licensing, group management, and access controls
Administer single sign‑on (SSO) and application access for our business systems portfolio, maintaining least‑privilege access and security best practices such as MFA and conditional access
Partner with Finance, Operations, and other business stakeholders to gather requirements, and work with the Director of Applications to prioritize and implement system configurations, automations, and process improvements
Serve as a key stakeholder and hands‑on participant in AI initiatives across our business systems, helping evaluate, pilot, configure, and adopt AI capabilities in NetSuite, Zendesk, Microsoft 365 (Copilot), and related tools in partnership with the role or team owning company‑wide AI implementation
Build and maintain reports, saved searches, and dashboards that give business teams visibility into operations and support data‑driven decisions
Provide day‑to‑day support for business systems and general IT requests, troubleshooting issues, performing root cause analysis, and escalating to vendors when needed
Develop automation (PowerShell or similar) to streamline user management and routine administrative tasks
Create and maintain documentation for system configurations, integrations, and business processes
Required Qualifications & Skills
Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
3‑5 years of experience administering cloud business systems and SaaS applications in a business systems administrator, business systems analyst, or similar role
3+ years of hands‑on NetSuite administration experience, including roles and permissions, saved searches, workflows, custom records and fields, forms, and CSV imports; experience maintaining and improving a customized production instance is essential
Experience administering a Microsoft cloud environment, including Entra ID (Azure Active Directory) and Microsoft 365 - user lifecycle management, licensing, groups, and access controls
Experience managing integrations between cloud applications - Celigo or a comparable iPaaS platform - including troubleshooting data flows end to end
Working knowledge of core business processes (order‑to‑cash, procure‑to‑pay, record‑to‑report) and how they are implemented and supported in an ERP
Practical, hands‑on experience using generative AI tools (such as ChatGPT, Claude, or Microsoft Copilot) to improve productivity and solve problems, and a working understanding of how AI features and tools integrate with cloud business systems
Demonstrated ability to troubleshoot complex system issues, perform root cause analysis, manage competing priorities, and communicate clearly with non‑technical stakeholders
Preferred Skills & Qualifications:
NetSuite certifications (SuiteFoundation, NetSuite Administrator) or demonstrated equivalent expertise
Exposure to NetSuite development tools - SuiteScript, SuiteQL, or Suitelets - and comfort partnering with developers or consultants on customizations
Hands‑on administration experience with Shopify, Zendesk, Smartsheet, or Expensify
Proficiency in PowerShell scripting and experience with SSO/SAML and SCIM‑based automated provisioning
Experience implementing or administering AI features within business applications (e.g., NetSuite AI capabilities, Zendesk AI agents, Microsoft 365 Copilot), building AI‑assisted automations or agents, or working with LLM APIs
Familiarity with IT service management or ticketing systems, change management practices, and security best practices
Experience supporting a cloud‑first company environment
Environmental/Physical Requirements:
Must be able to sit and stand for long periods of time
Crouching, kneeling, standing, walking, pushing, and lifting occasionally
Operating computer, telephone, voicemail, and other office equipment regularly
Must be able to lift up‑to 25lbs on a regular basis
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Sprachkenntnisse
- English
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