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SERVICE MANAGERMurphy Auto Group • Tampa, Florida, United States
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SERVICE MANAGER

Murphy Auto Group
  • US
    Tampa, Florida, United States
  • US
    Tampa, Florida, United States
Jetzt Bewerben

Über

Service Department Manager

This position is for a small luxury car dealership in the Tampa Bay Area.

Manages the Service department, and guarantees efficient and profitable operations.

  • Forecasts goals and objectives for the departments and strives to meet them.
  • Hires, trains, motivates, and monitors the performance of the Service and Parts employees.
  • Maintains reporting systems accurate to be reviewed by general management and the factory.
  • Attends managers meetings.
  • Holds part department meetings, service lane meetings, and shop meetings.
  • Monitors the overall performance of the service and parts departments.
  • Guarantees quality of multipoint inspections completed by technicians.
  • Confirms quality of "related, immediate, maintenance docs", to be reviewed by customers within the first 25% of the time they are scheduled to beat the dealership.
  • Ratifies that writers execute a walkaround for every customer.
  • Ensures that writers present online service menu (smart VMA).
  • Strives for harmony and teamwork within the departments and interaction with other departments.
  • Understands, keeps abreast of, and complies with federal, state, and local regulations which affect service operations. For example, hazardous waste disposal, OSHA right-to-know, etc.
  • Recognizes and ensures compliance with manufacturer warranty and policy procedures.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Fosters professional employee development and coordinates with employees to determine need for advanced training.
  • Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Makes customer satisfaction a department's priority. Confirms that service and parts personnel are courteous and respectful when interacting with customers.
  • Handles customer complaints immediately and according to dealership's guidelines.
  • Manages warranty claim submission vendor. Reviews warranty policy adjustments. Comprehends and applies warranty guidelines. Certifies correct processing of claims, and professionally communicates warranty information and clarification to customers.
  • Develops dealership service and parts pricing plans and recommends to dealer or general manager.
  • Works with employees to improve the overall profitability of the dealership.
  • Keeps abreast of new equipment and tools available and recommends purchases.
  • Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
  • Serves as a liaison with factory representatives.
  • Preserves a safe work environment.
  • Maintains a professional appearance.
  • Tampa, Florida, United States

Sprachkenntnisse

  • English
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