Service Manager Facility Services

Our client in the facilities services industry is looking for a hands-on Service Manager to add to their team in Federal Way, WA. In this role, you will oversee day-to-day service operations, including service execution, product delivery, route scheduling, labor utilization, and overall profitability. You will be responsible for maintaining high service standards across restroom sanitation programs, odor control solutions, floor care services, and other facility offerings while optimizing staffing levels, routing efficiency, and operational margins. To set you up for success, you'll spend the first 3- 6 months learning the business from the ground up, working alongside technicians in the field to develop a deep understanding of operations, services, and customer expectations. This is an ideal opportunity for a leader who thrives in a hands-on environment and takes pride in running efficient, high-performing operations.

Lead daily service operations across assigned accounts

Train and coach technicians on service standards, equipment usage, and product installations

Support recurring program sales during service visits to maintain and grow revenue

Oversee route planning and scheduling to maximize efficiency and profitability

Monitor labor performance against budget and adjust staffing as needed

Conduct regular site visits to ensure service quality and customer satisfaction

Hire, onboard, and develop service technicians and team leads

Manage inventory, supply distribution, and cost control initiatives

Ensure compliance with safety standards, chemical handling, and equipment maintenance

Build and maintain strong client relationships, resolve issues quickly

Identify opportunities to expand services within existing accounts

Participate in an on-call rotation as needed

3+ years of experience leading teams in facility services, janitorial, logistics, or a related service environment required

Understanding of scheduling, routing, and labor management required

A hands-on approach and willingness to work alongside technicians in the field required

Valid driver's license and ability to travel regionally across WA & OR required