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Manager Education ContentJCPenney • Dallas, Texas, United States
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Manager Education Content

JCPenney
  • US
    Dallas, Texas, United States
  • US
    Dallas, Texas, United States
Jetzt Bewerben

Über

Overview The Manager, Education Content & Services – Beauty & Salon is responsible for leading the strategy, development, and performance of education content and service experiences across the business. This role oversees the Manager of Education Content & Sales Enablement and the Manager of Beauty & Salon Services, ensuring both functions are aligned to drive sales, customer experience, and business growth. This role is to build and scale a connected education and service ecosystem that drives sales, elevates customer experience, and ensures consistency across all stores.
Role Summary This leader connects content, services, and education into a cohesive strategy, ensuring that what is created, taught, and delivered in stores translates into consistent execution and measurable results. Owns Content (what we teach), Owns Services (what we deliver), connects both to drive Sales (what we achieve).
Key Responsibilities Strategy & Business Ownership
Own the strategy for education content and service experiences across beauty and salon
Align content and services to drive sales performance, customer engagement, and loyalty
Translate business priorities into scalable programs that connect education → service → sales
Identify opportunities to grow service revenue, product attachment, and overall performance
Develop and own Monthly Train the Trainers working with brands on education
Manages TEACH for Beauty and Salon
Leadership of Teams
Lead and develop: Sr. Specialist, Beauty & Salon Education Content
Ensure both teams are aligned, collaborative, and focused on delivering business results
Build leadership capability, accountability, and strong execution within each function
Foster a culture of ownership, innovation, and continuous improvement
Content & Service Integration
Ensure education content supports and elevates service execution and selling behaviors
Align video, digital, and written content with technical service standards and customer experience
Create a seamless connection between what teams learn and how they perform in-store
Service Strategy & Growth
Oversee development and scaling of service offerings, experiences, and innovations
Ensure services are positioned as a key driver of traffic, revenue, and loyalty
Partner with Merchants and Brands to bring new service concepts and experiences to market
Content Strategy & Scalability
Oversee creation of high-quality, event sales-driven content across written and video platforms
Ensure content is consistent, engaging, and aligned to business priorities
Drive scalability of education through digital learning and content platforms Cross-Functional Leadership
Partner with Sales & Education, Pro Team, Events, Merchants, and Brand partners
Ensure alignment across all functions to deliver a consistent customer and associate experience
Influence broader business strategy related to education, services, and customer engagement
Performance & Execution
Monitor and drive KPIs including: Service revenue and utilization, Sales performance through eventing, Content engagement and effectiveness
Ensure consistent execution across all markets and stores
Adjust strategies based on performance insights and field feedback
Qualifications
Proven leadership experience managing multiple functions and leaders
Strong background in beauty, salon services, education, or content development
Experience driving service-based business models and/or content strategy
Strong cross-functional leadership and influencing skills
Strategic thinker with strong execution capabilities
Strategic leader who can connect content, services, and sales
Strong developer of leaders and teams
Results-driven with focus on revenue, experience, and consistency
Innovative and forward-thinking in education and service delivery
Collaborative and highly influential
Requirements of Role
25% travel to stores
Sales driven and Results oriented for retail and services
Owner of Monthly Train the Trainers
What You Get Enjoy a rewarding career at Catalyst, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at one of America's most iconic brands.
Generous Benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.
Opportunities for Growth and Development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.
Collaborative and supportive Culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success.
About Catalyst Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success. Six iconic brands came together under a unified powerhouse portfolio to celebrate the essence of American style. We will leverage our rich history, resources and best-in-class industry talent to further build the success of our brands. At Catalyst we are united in one shared purpose: We exist to ignite America’s most beloved retail brands to make fashion accessible to all.
For more opportunities to join our team please visit our careers page.
Pay Range USD $81,000.00 - USD $135,000.00 /Yr.
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  • Dallas, Texas, United States

Sprachkenntnisse

  • English
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