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Regional Operations Manager - Global High-Tech
- Phoenix, Arizona, United States
- Phoenix, Arizona, United States
Über
Nalco Water, an Ecolab Company, is seeking a Regional Operations Manager to join our Global High-Tech division supporting our data center and microelectronics customers. As a Regional Operations Manager, you'll be responsible for working with Corporate Account Managers (CAMs) and Field Sales & Service teams to support select Data Center accounts in the areas of Safety, Retention/Growth, Value & Team.
What's in it For You:
- Join Global High-Tech, the fun, fast paced, and highest growth business segment in the Nalco Water business focused on delivering premium outcomes to our data center customers.
- Leverage your talents and work cross-functionally to maximize the value we provide to our most strategic customers through program performance and enterprise excellence.
- Provide significant exposure to the Corporate Accounts team, the Field Sales & Service teams, Marketing, R&D, and Senior Leadership, supporting your development as you grow your career within Ecolab.
- The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
- The ability to make an impact with a company that is passionate about your career development
- Enjoy a flexible, independent work environment
- Receive a non-decaled company vehicle for business and personal use
- Comprehensive benefits package starting day 1 of employment medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!
What You Will Do:
- Foster safety culture within portfolio with messaging/recognition
- Develop/maintain safety stats for CAM utilization
- Ensure SOW execution across all sites in portfolio while streamlining and standardizing our offering (service, compliance, commercial interaction, documentation)
- Normalize usage of Nalco Water developed digital tools across portfolio in account activity (E3D, WQI, AI, Water Watch, etc.) where applicable
- Develop / administer customer specific training platform for new account personnel
- Engage in site cadence calls across corporate account portfolio
- Drive innovation trial work at selected sites
- Contribute to corporate account business reviews from operations perspective
- Create / maintain relationships with key portfolio contacts
- Understand customer satisfaction scoring metrics and ensure "supplier scorecard" for Nalco Water contracted services is maximized > 90% for retention activities
- Collaborate with field associates to drive and help achieve the annual specified Total Value Delivered (TVD) goal for portfolio
- Ensure every customer site within portfolio has at least 1x value project implemented/documented
- Create sense of "community" amongst field level associates that support the portfolio
- Support internal portfolio cadence calls to communicate and drive field level initiatives
Position Details:
- Must be located within 20-miles of Phoenix, Arizona or willing to relocate to be considered
Minimum Qualifications:
- Bachelor's Degree in Science, Engineering, or a related discipline
- 5 years of relevant, direct/adjacent industrial work experience
- Proficiency in Excel, Word, PowerPoint, Cloud Based File Storage, Email Communication
- Willingness to travel overnight to customer sites/meetings dependent upon need and scheduling
- Position requires a current and valid driver's license
Physical Demands:
- Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)
- Conduct site walks
Sprachkenntnisse
- English
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